Customer Success Consultant

OnHand Schools, Inc. in; Harrisburg (Dauphin County); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Salary + Commission

Health benefits

Equity & 401K matching

Generous vacation

Career growth

Job summary

OnHand Schools, Inc. seeks a Customer Success Consultant (Administrative) to drive go-to-market strategies and expand business with partners across assigned regions.

You will be responsible for onboarding and implementing partner solutions, conducting market research, and driving adoption through cross-functional collaboration. The role requires 3–5 years of EdTech SaaS experience, strong consultative selling skills, and proficiency with Salesforce CRM and MS Office.

Qualifications

• 3–5 years in EdTech SaaS sales or customer success.
• Bachelor's degree or equivalent experience required.
• Strong consultative selling and solution-based approach.
• Ability to train educators and leaders effectively.

Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Onboard and manage onboarding/implementation for new partners, ensuring rollout and adoption.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Forecasting and pipeline management in Salesforce CRM.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Skills

Consultative selling

Relationship management

Educator training delivery

Salesforce CRM

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Customer Success Consultant (Administrative)

Key Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We're Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

Skills:

• Strong consultative selling and solution-based approach.
• Expertise in relationship management and account growth strategies.
• Ability to deliver training and communicate effectively with educators and leaders.
• Proficiency in Salesforce CRM and Microsoft Office Suite.

Traits:

• Entrepreneurial mindset, results-driven, and highly persistent.
• Growth-oriented with strong analytical and problem-solving skills.

• Education: Bachelor's degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.

Salary Minimum: 80000Salary Maximum: 80000

Customer Success Consultant (Administrative)

Key Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We're Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

Skills:

• Strong consultative selling and solution-based approach.
• Expertise in relationship management and account growth strategies.
• Ability to deliver training and communicate effectively with educators and leaders.
• Proficiency in Salesforce CRM and Microsoft Office Suite.

Traits:

• Entrepreneurial mindset, results-driven, and highly persistent.
• Growth-oriented with strong analytical and problem-solving skills.

• Education: Bachelor's degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.

Salary Minimum: 80000Salary Maximum: 80000