Customer Success Manager

StudyFetch; Beverly Hills (CA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

High-growth team

Job summary

StudyFetch is seeking a proactive Customer Success Manager to support enterprise university partners on onboarding, adoption, and ongoing success. You will be the strategic liaison for university stakeholders, ensuring value realization and measurable learning outcomes.

You will track usage, deliver insights, and collaborate with sales and product teams to align on customer needs and renewals. This role emphasizes strong relationship-building and data-driven decision making.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or EdTech services.
• Experience supporting enterprise or institutional clients.
• Strong communication and relationship-building skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• Familiarity with the higher education landscape and academic structures.
• Organized, analytical, and comfortable presenting data-driven insights.

Responsibilities

• Own onboarding, implementation, and long-term success for assigned university accounts.
• Serve as the primary point of contact for university faculty and administrative leads.
• Develop success plans and guide partners through platform adoption and integration.
• Track usage metrics, create performance reports, and proactively surface insights.
• Conduct regular check-ins, training sessions, and strategic reviews.
• Collaborate closely with sales and product teams to ensure partner needs are met.
• Advocate for customers internally and influence roadmap based on feedback.
• Drive renewals and expansions through relationship-building and value demonstration.

Skills

Customer Success

Account Management

EdTech experience

Communication

Relationship-building

Cross-functional collaboration

Data-driven insights

Job description

About the Role

We’re looking for proactive and relationship-focused Customer Success Managers to support our enterprise partners as they onboard and scale with Honen. In this role, you’ll be the strategic point of contact for enterprise stakeholders, ensuring they receive value from our platform, understand product updates, and can track the impact on user engagement and learning outcomes.

Key Responsibilities

• Own onboarding, implementation, and long-term success for assigned university accounts
• Serve as the primary point of contact for university faculty and administrative leads
• Develop success plans and guide partners through platform adoption and integration
• Track usage metrics, create performance reports, and proactively surface insights
• Conduct regular check-ins, training sessions, and strategic reviews
• Collaborate closely with sales and product teams to ensure partner needs are met
• Advocate for customers internally and influence roadmap based on feedback
• Drive renewals and expansions through relationship-building and value demonstration

What We’re Looking For

• 3+ years of experience in Customer Success, Account Management, or EdTech services
• Experience supporting enterprise or institutional clients
• Strong communication and relationship-building skills
• Ability to work cross-functionally and manage multiple stakeholders
• Familiarity with the higher education landscape and academic structures
• Organized, analytical, and comfortable presenting data-driven insights
• Passion for supporting students and driving meaningful learning outcomes

What We Offer

• $75,000 - $150,000 Base Salary + Bonus incentives
• 100% employer paid Medical, Dental, and Vision Insurance
• A high-growth, mission-driven team focused on transforming how students learn