Customer Success Consultant

MediSolution; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

401K matching

Stock options

Job summary

MediSolution seeks a Customer Success Consultant to drive growth and adoption across Pennsylvania, New Jersey, New York, and the United States. The role emphasizes consultative selling, stakeholder management, and educator-focused training to ensure partner success.

The position offers a remote-friendly setup with regional collaboration, a commission structure, and opportunities to shape customer success programs across the platform.

Qualifications

• Experience in EdTech SaaS sales or customer success.
• Ability to build relationships and grow accounts.
• Ability to train educators and leaders and communicate effectively.

Responsibilities

• Develop and execute go-to-market strategies in assigned regions.
• Build targeted prospect lists and conduct market research.
• Drive new business opportunities through cold calls and networking.
• Prepare proposals, quotations, and RFP responses.
• Maintain forecasting and pipeline in Salesforce.

Skills

Consultative selling

Relationship management

Training delivery

Forecasting

Salesforce proficiency

MS Office

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Office

Job description

## Customer Success ConsultantApply: Pennsylvania, United States: Remote - New Jersey: New York, United States: Full time: Posted 30+ Days Ago: R0040331Key ResponsibilitiesSales & Growth· Develop and execute go-to-market strategies to expand business within assigned regions.· Conduct market research and build targeted prospect lists using disciplined prospecting methods.· Drive new business opportunities through cold calling, networking, and industry events.· Prepare compelling proposals, quotations, and RFP responses.· Maintain accurate forecasting and pipeline management in Salesforce CRM.Partner Success & Retention· Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.· Conduct periodic check-ins and goal reviews with partner leadership teams.· Oversee renewals and payment processes, collaborating with the Renewal team.· Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.· Deliver training sessions, webinars, and create knowledge resources as needed.Strategic Collaboration· Represent your product line on the Operations Council to identify trends and influence product evolution.· Collaborate with marketing and product teams to design campaigns and services that meet partner needs.· Identify and develop new billable services to address evolving customer challenges.What We’re Looking For· Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.· Skills:o Strong consultative selling and solution-based approach.o Expertise in relationship management and account growth strategies.o Ability to deliver training and communicate effectively with educators and leaders.o Proficiency in Salesforce CRM and Microsoft Office Suite.· Traits:o Entrepreneurial mindset, results-driven, and highly persistent.o Growth-oriented with strong analytical and problem-solving skills.· Education: Bachelor’s degree or equivalent experience.What We Offer· Competitive salary plus commission structure.· Comprehensive medical, dental, and vision coverage from day one.· Employee stock ownership and 401K matching programs.· Generous vacation and personal leave.· Opportunities for career growth and creative expansion.