Customer Success Lead

raydar; New York, Northern (NY, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Raydar in New York is seeking a Customer Success Lead to own strategic school partnerships and help build the playbooks, metrics, and workflows of a customer success function. The role is hybrid with three days in the SoHo office in New York City.

You will manage school and district relationships, grow referrals, and coordinate with operations, product, growth, and clinical teams while coaching colleagues to scale impact.

Qualifications

• 4+ years of professional customer-facing experience in sales, customer success, or business development.
• Experience managing a high-volume book of non-enterprise accounts and owning growth or upsell goals.
• Early-stage experience building processes with limited resources.
• A bachelor’s degree and strong relationship-building and communication skills.
• Ability to turn data into decisions and use AI to improve workflows.
• Interest in children’s access to mental healthcare.

Responsibilities

• Manage school and district relationships and serve as a primary partner contact.
• Grow referrals by helping partners identify students who could benefit from services.
• Build success playbooks, health metrics, and dashboards.
• Automate repetitive workflows with AI tools.
• Coordinate with operations, product, growth, and clinical teams and help coach colleagues.

Skills

Relationship building

Data-driven decisions

AI tools

Customer success

Communication

Education

Bachelor's degree

Job description

# Customer Success Lead* New York, United States* Full-timeApply for this role## Compensation* **Base salary:** USD 110,000 to 150,000 per year.* **Equity:** Competitive equity.* A variable bonus of USD 10,000 to USD 20,000 is listed in addition to base salary.## About the companyOur client is a healthcare company.## The roleRaydar is recruiting for this opportunity through the Paraform network. The position is with our client. Own strategic school partnerships while building the playbooks, metrics, and workflows of a customer success function.## What you'll do* **Manage school and district** relationships and serve as a primary partner contact.* Grow referrals by helping partners identify students who could benefit from services.* **Build success playbooks**, health metrics, and dashboards.* **Automate repetitive workflows** with AI tools.* **Coordinate with operations**, product, growth, and clinical teams and help coach colleagues.## What we're looking for* 4 to 5 or more years of professional customer-facing experience in sales, customer success, or business development.* Experience managing a high-volume book of non-enterprise accounts and owning growth or upsell goals.* Early-stage experience building processes with limited resources.* A bachelor's degree and strong relationship-building and communication skills.* Ability to turn data into decisions and use AI to improve workflows.* Interest in children's access to mental healthcare.## Bonus points* Education technology, K-12, or school partnership experience.* Experience spanning sales and customer success.## Location and work model* Hybrid with three days per week in the SoHo office in New York City. Relocation candidates are considered.