Customer Success Coach - Field & Retention Pro

R2o; Kentucky; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

The Magic Factor

Independence

Professional Growth

Job summary

R2o is seeking an Account Manager who will act as the customer advocate, manage relationships, and drive successful outcomes. You’ll negotiate to protect the business while keeping customers engaged and satisfied.

You’ll own customer lists, conduct proactive outreach, and ensure accurate records and timely payments. This role combines in-store and field activities with a focus on customer success and growth.

Qualifications

• Primary point of contact for active customers.
• Able to negotiate creatively to keep gear while protecting the business.
• Proficient with CRM and POS systems used in stores.

Responsibilities

• Be the main point of contact for active customers and know their stories.
• Negotiate to find win-win solutions when accounts fall behind.
• Maintain high energy and consistent, clear messaging in every interaction.
• Own specific customer lists, follow up on returns and re-engage lost customers.
• Keep communications personal, not generic; avoid mass texting.
• Look for ways to add value during every conversation (new agreements).
• Represent the brand in the field during visits or checks.
• Maintain razor-sharp customer records and precise payment processing.

Skills

Relationship management

Negotiation

Customer focus

Energy & positivity

Communication

Problem solving

Tech-savvy

Tools

CRM software

POS systems

Job description

R2o is seeking an Account Manager who will act as the customer advocate, manage relationships, and drive successful outcomes. You’ll negotiate to protect the business while keeping customers engaged and satisfied.

You’ll own customer lists, conduct proactive outreach, and ensure accurate records and timely payments. This role combines in-store and field activities with a focus on customer success and growth.