Customer Success & Billing Coordinator

GetHired, Inc.; City of Auburn (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

GetHired, Inc. is seeking a Customer Service & Billing Coordinator to serve as a key contact for customers and support estimating, operations, and accounting teams.

You will manage inquiries, gather project details, and help move opportunities through the estimating process with strong organization and proactive communication. The role emphasizes customer-facing interactions, accurate billing, and collaboration with project managers to ensure a smooth and positive client experience from initial

Qualifications

• Strong customer-facing communication via phone and email.
• Detail-oriented handling of invoices, deposits, and billing.
• Ability to manage multiple projects and deadlines with accuracy.
• Proactive follow-up and reliable task completion.

Responsibilities

• Serve as a primary point of contact for customers by phone and email.
• Discuss work scope with customers across landscaping, site work, and related services.
• Gather project details and collect photos, measurements, and plans for estimating.
• Enter and maintain customer and project information in company systems.
• Schedule consultations, site visits, and customer appointments.
• Coordinate handoff of opportunities to the estimating team.
• Provide updates on estimates, scheduling, and project status.
• Process invoices, deposits, and progress billings; track payments.

Skills

Customer service

Billing

Communication

Organization

Multitasking

Job description

GetHired, Inc. is seeking a Customer Service & Billing Coordinator to serve as a key contact for customers and support estimating, operations, and accounting teams.

You will manage inquiries, gather project details, and help move opportunities through the estimating process with strong organization and proactive communication. The role emphasizes customer-facing interactions, accurate billing, and collaboration with project managers to ensure a smooth and positive client experience from initial