Billing Coordinator

HomeServe USA Corp.; Chattanooga (TN); On-site; USD 36,000 - 49,000; Full time

Job summary

HomeServe USA Corp. in Chattanooga, TN is seeking a Billing Coordinator to manage billing data, refunds, discounts, and payments while delivering prompt issue resolutions.

The role requires 3+ years of data entry, strong Excel/Outlook skills, and the ability to work independently in a fast-paced environment with a customer focus. The position emphasizes adherence to accounting controls, accurate reporting, and implementing procedures to minimize future issues as directed by management.

Qualifications

• Minimum of 3 years of data entry experience.
• Ability to build and maintain professional relationships during a highly stressful and fast-paced environment.
• Excellent communication and negotiation skills both verbally and written.
• Autonomous worker who resolves customer issues independently.
• Deadline- and detail-oriented with strong organization and time management.
• Proficient in Word, Excel, and Outlook.
• Experience with Salesforce or Heroku is a plus.
• Ability to think logically and analytically about customer accounts.

Responsibilities

• Use and maintain Excel worksheets to track productivity and completion of tasks.
• Verify invoice accuracy and resolve discrepancies.
• Process refunds, discounts, and review requests from other departments.
• Meet Productivity, Quality, and Efficiency standards set by leadership.
• Analyze work and report opportunities for quality and process improvement.
• Review Payment methods exceptions and categorize declines for action.
• Investigate credit card charge-backs and respond to institutions timely.
• Maintain department quality and SLA adherence.
• Perform other duties and special projects as needed.

Skills

Data entry

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication

Analytical thinking

Teamwork

Salesforce

Education

High School diploma

Tools

Salesforce

Heroku

Job description

Position Overview

The Billing Coordinator is a detail-oriented analytical professional with the ability to multi-task. The Billing Coordinator must have excellent problem identification and resolution skills, with an investigative nature. The ideal candidate should be well rounded, with the ability to work individually as well as in a team environment. Additionally, the Billing Coordinator must be extremely familiar with standard accounting controls and adept at understanding varied financial data. On a daily basis, you will be responsible for handling account maintenance and support to include: refunds, various discount variations, customer complaints, Invoice tracking, editing and payment applications. The primary responsibilities for this role are to maintain accurate reporting of billing data, provide prompt resolution of issues and to implement procedures to minimize future issues to customers as set out by management.

Responsibilities

• Use and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.
• Verify the accuracy of invoices and resolve any discrepancies
• Manage and process requests that are submitted from other departments for refunds, discounts and review.
• Meet all Productivity, Quality, and Efficiency standards set forth by leadership.
• Analyze work assigned and report opportunities for quality & process improvement.
• Review Credit Card Exceptions report and categorize the credit card declines into action-specific buckets.
• Review ACH Exceptions report and categorize the ACH declines into action-specific buckets.
• Review Check Exceptions report and categorize the Check Declines into action-specific buckets.
• Investigate the Credit Card Charge-Backs and perform timely responses to Credit Card Institutions.
• Maintain department Quality and Handle Time SLA’s.
• Other duties, miscellaneous responsibilities and special projects as needed.

Job Requirements

• High School diploma.
• Minimum of 3 years of data entry experience is required
• Must be able to build and maintain professional relationships during a highly stressful and fast-paced environment.
• Must demonstrate strong communication/negotiation skills both verbally and written.
• Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.
• Deadline & detail oriented.
• Great organizational and time management skills.
• Must be proficient in using Microsoft Word, Excel, and Outlook.
• Experience with Heroku/Salesforce a plus
• Ability to think logically when working on customer accounts.
• Critical thinking and analytical skills are required to perform daily tasks.

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Salary Range (Chattanooga, TN): $36,489.48 - $48,652.64

HomeServe USA is an equal opportunity employer.

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