Customer Success Associate: RFPs, Proposals & ERP

Arbill Industries Inc; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Job summary

Arbill Industries Inc. is seeking a Customer Success Associate to advocate for positive client experiences, process orders, and collaborate with cross-functional teams to ensure satisfaction in product and service delivery.

The role supports our Safety Advisor team, helps demonstrate value through safety proposals, and responds to RFPs, using strong writing to grow client relationships in a fast-paced environment.

Qualifications

• Minimum 3 years' experience in a customer service setting.
• Excellent writing and business communication skills.
• Ability to adapt to changing priorities and manage multiple tasks.
• Comfortable in a fast-paced work environment.

Responsibilities

• Enter orders, returns, quotes, transfers in Prophet 21 ERP.
• Compile reports in Excel, Qlik, and Access to support projects.
• Research products and services via internet/phone to upsell clients.
• Draft proposals for safety services with Microsoft Word.
• Customize PowerPoint presentations for client projects and challenges.
• Apply critical thinking to identify process improvements.
• Evaluate and respond to RFPs for safety products/services.
• Coordinate with internal teams and vendors to resolve issues.
• Participate in quarterly customer business reviews.

Skills

Writing skills

Verbal communication

Critical thinking

Prioritization

Initiative

Office suite

Tools

Prophet 21 ERP

Excel

Word

PowerPoint

Outlook

Access

Job description

Arbill Industries Inc. is seeking a Customer Success Associate to advocate for positive client experiences, process orders, and collaborate with cross-functional teams to ensure satisfaction in product and service delivery.

The role supports our Safety Advisor team, helps demonstrate value through safety proposals, and responds to RFPs, using strong writing to grow client relationships in a fast-paced environment.