Customer Success Associate

Arbill; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Arbill is seeking a Customer Success Associate to advocate for positive client experiences and collaborate with cross-functional teams to process orders and ensure satisfaction in product/service delivery.

The role supports the Safety Advisor team and helps respond to safety proposals and RFPs, leveraging strong writing and relationship-building skills in a fast-paced environment.

Qualifications

• Minimum 3 years' experience in a customer service setting.
• Excellent writing skills for emails and business content.
• Clear, concise, and friendly verbal communication.
• Ability to handle changing priorities and deadlines.
• ERP experience is a plus.

Responsibilities

• Enter orders, returns, quotes, transfers into Prophet 21 ERP.
• Compile reports using Excel, Qlik, and Access to support projects.
• Research products/services online and by phone to upsell.
• Draft safety service proposals using Word.
• Create PowerPoint presentations for client projects.
• Evaluate and respond to RFPs for safety products/services.
• Coordinate with teams and vendors to resolve issues, timely.
• Participate in quarterly customer business reviews.

Skills

Excellent writing

Clear verbal communication

Critical thinking

Multitasking

Initiative

Urgency

Extroverted personality

Self-motivation

Fast-paced environment

Microsoft Office (Outlook/Excel/Power点

ERP knowledge

Tools

Prophet 21 ERP

Microsoft Office

Job description

Description

The Customer Success Associate (CSA) will advocate for positive client experiences and will work effectively with cross departmental teams to process and manage orders, guaranteeing customer satisfaction in the delivery of products and services. The CSA will also support our Safety Advisor team, helping them to demonstrate Arbill’s value to our clients. Finally, the CSA will help us grow our business using strong writing skills to respond to Safety proposals and RFPs for product and safety services.

Job Duties

• Enter orders, returns, quotes, transfers, and other essential business transactions into our ERP system, Prophet 21.
• Compile reports using Microsoft Excel, Qlik, and Access databases to support sales projects and operational improvements.
• Research products and services using the internet and phone to provide information and upsell to our clients.
• Draft proposals for safety services, programs, and technology offerings using Microsoft Word.
• Customize PowerPoint presentations to highlight customer specific projects and challenges.
• Use critical thinking skills to consider problems, evaluate processes, and offer solutions.
• Evaluate and respond to RFPs for safety products and services.
• Coordinate with internal teams and vendors to address customer issues in a timely and sensitive manner.
• Participate in specific quarterly customer business reviews.

Requirements

Experience/Education & Knowledge, Skills & Abilities (aka Competencies), Traits:

Experience/Education

• Minimum 3 years' experience in a customer service setting

Knowledge/Skills/Abilities/Traits

• Excellent writing skills, both in email and business content creation
• Possesses a clear, concise, and friendly verbal communication style
• Critical thinking skills to consider problems, evaluate processes, and offer solutions
• Adjusts quickly to changing priorities and conditions and copes effectively with complexity and change; manages multiple priorities to meet deadlines
• Exhibits passion and excitement over work; has a can-do attitude
• Shows initiative by tackling problems and taking independent action, seeking out new responsibilities, acting on opportunities, and generating new ideas
• Acts with a sense of urgency
• Extroverted, dynamic, people-oriented personality
• Self-motivated with an entrepreneurial spirit
• Comfortable working in a fast-paced environment
• Intermediate+ knowledge of Microsoft Office Suite – Outlook/Excel/PowerPoint/Word
• Knowledge in any ERP systems is a plus