Associate Customer Success Manager: Growth & Adoption

Thomson Reuters; Ann Arbor (MI); On-site; USD 71,000 - 131,000; Full time

Benefits offered by this job

Mental health days

Headspace app

401k with match

Tuition reimbursement

Paid holidays

Job summary

Thomson Reuters in the United States seeks an Associate Customer Success Manager to own post-sale relationships for a portfolio of smaller accounts, drive product adoption, and ensure value realization throughout the lifecycle. You will monitor customer health, conduct regular check-ins, collaborate with internal teams to resolve issues and support renewals, and maintain CRM visibility.

This role rewards relationship-building, organization, and a proactive, data-informed approach to growing

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1–3 years in Customer Success, Account Management, or SaaS.
• CRM proficiency; eagerness to learn and grow.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts.
• Drive product adoption, usage, and satisfaction through proactive engagement.
• Monitor customer health and usage trends to identify risks and opportunities.
• Conduct regular check-ins and success reviews to ensure value realization.
• Collaborate with internal teams to resolve issues and support renewals.
• Maintain CRM and CS tools for visibility and accountability.
• Contribute to scalable CS processes and content.

Skills

Relationship builder

Customer advocate

Organized & efficient

Curious & growth‑oriented

Collaborative partner

Data-informed

Education

Bachelor’s degree in Business, Marketing, Communication, or related field

Tools

CRM platforms

Job description

Thomson Reuters in the United States seeks an Associate Customer Success Manager to own post-sale relationships for a portfolio of smaller accounts, drive product adoption, and ensure value realization throughout the lifecycle. You will monitor customer health, conduct regular check-ins, collaborate with internal teams to resolve issues and support renewals, and maintain CRM visibility.

This role rewards relationship-building, organization, and a proactive, data-informed approach to growing