Customer Success Associate — Equity, Growth & Impact

Topline Pro; New York (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Base salary $60K

Health coverage (Medical, Dental, and

401(k) non-matching

Unlimited vacation

Wellhub membership

Meal delivery via Uber Eats

Ownership opportunities

Job summary

Topline Pro is hiring a Customer Success Associate in the United States to be on the front lines of the customer experience. You will answer inquiries via calls, texts, and emails, guide customers through solutions, and collaborate across onboarding, support, and product teams to improve processes.

Ideal candidates have exceptional communication, a passion for helping people, and a curiosity for technical problem solving.

Qualifications

• Exceptional written and verbal communication skills; able to make complex things sound simple.
• Genuine passion for helping people and delivering great customer experiences.
• Excitement about understanding how to lean into more technical problem solving
• Strong organizational and time management skills; can juggle multiple priorities smoothly.
• Growth mindset, open to feedback and eager to learn and improve.
• Comfort working across different teams and systems; flexible and tech-savvy.
• Spanish fluency is a plus.
• Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality.

Responsibilities

• Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency.
• Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported.
• Flex between teams, from customer support to onboarding, stepping in where help is needed most.
• Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track.
• Learn new technologies quickly and help improve internal processes as we scale ranging from our customer teams to our Product/R&D team.
• Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences.
• Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication.

Skills

Communication skills

Problem solving

Time management

Cross-functional collaboration

Spanish language

Tools

Asana

Google Workspace

Job description

Topline Pro is hiring a Customer Success Associate in the United States to be on the front lines of the customer experience. You will answer inquiries via calls, texts, and emails, guide customers through solutions, and collaborate across onboarding, support, and product teams to improve processes.

Ideal candidates have exceptional communication, a passion for helping people, and a curiosity for technical problem solving.