Growth-Focused Customer Success Manager for SMB Tech

Topline Pro; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equity package

Full Medical, Dental, and Vision

Computer and workspace enhancements

401(k) plan (non-matching)

Unlimited vacation

Wellhub membership

Dinner with Uber Eats + stocked pantry

Ownership opportunities in scaling a产品

Job summary

Topline Pro is seeking a Customer Success Manager to join our fast-growing team in Brooklyn. You will be the trusted partner for our small business customers, guiding them on adopting our AI-powered tools to grow their businesses.

This early-career role emphasizes building relationships, reducing churn, and delivering real value while you develop in a high-energy startup. Expect to make 30+ calls daily, nurture owners of small businesses, and help them use websites, SEO, ads, and AI features.

Qualifications

• 1+ years of early career experience delivering on scoped responsibilities with coaching.
• Strong verbal communication; confident and comfortable on customer calls.
• Tech-savvy and able to learn new platforms quickly.
• Patient and empathetic when working with customers who have low tech familiarity.
• Strong time management and organizational skills.
• Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.

Responsibilities

• Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
• Build strong, trust-based relationships with small business owners (our “pros”).
• Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.
• Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.
• Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.
• Capture customer feedback and share it with product, engineering, and support teams.

Job description

Topline Pro is seeking a Customer Success Manager to join our fast-growing team in Brooklyn. You will be the trusted partner for our small business customers, guiding them on adopting our AI-powered tools to grow their businesses.

This early-career role emphasizes building relationships, reducing churn, and delivering real value while you develop in a high-energy startup. Expect to make 30+ calls daily, nurture owners of small businesses, and help them use websites, SEO, ads, and AI features.