Customer Delivery Manager

granular-energy.com; United States; Remote; USD 132,000 - 199,000; Full time

Benefits offered by this job

Remote work in Europe

In-person gatherings across European城市

Gym subsidies and therapy services

Equity participation

Job summary

Granular Energy is seeking a leader to head its client delivery function for a climate-focused SaaS platform that matches renewable generation with consumption on an hourly basis. You will bridge commercial, customer success, and product, combining hands-on account management with team leadership and operational design for a fast-scaling portfolio management product.

The role involves building and guiding a delivery team, redesigning delivery processes, overseeing all client delivery activities,

Qualifications

• Proven experience leading delivery/implementation/solutions teams in SaaS.
• Strong understanding of utility business processes end-to-end.
• Ability to design elegant integration solutions across complex data environments.
• Comfort working at cross-functional commercial, product, and technical tracks.
• Hands-on mindset to unblock situations rather than delegate everything.
• Experience with enterprise, multi-stakeholder delivery.

Responsibilities

• Lead and grow a customer delivery team with supervision, planning rituals, and performance management.
• Redesign delivery processes and drive client integrations for streamlined delivery.
• Oversee all client delivery activities and report project health to senior stakeholders.
• Personally run complex implementation projects including design, data pipelines, and scripting.
• Analyze client systems and data structures to inform robust integration strategies.
• Identify opportunities to expand platform usage through upsell motions and joint improvement plans.

Skills

Delivery management

SaaS experience

Stakeholder management

Data integration

Job description

Role overview

Lead a client delivery function for a climate-focused SaaS platform that helps energy suppliers and retailers match renewable generation with consumption on an hourly basis. The position sits at the crossroads of commercial, customer success, and product teams, combining hands-on account management with team leadership and operational design for a fast-scaling clean-energy portfolio management product.

Responsibilities

• Manage and grow a customer delivery team, including supervision, work allocation, planning rituals, and performance management
• Redesign implementation and delivery processes, driving project discipline, streamlined customer integration, and rationalised use cases
• Oversee all client delivery activity and report on the health of ongoing projects to senior stakeholders, knowing when to escape and when to step in directly
• Personally run implementation projects for complex accounts, including integration design, data pipeline architecture, and occasional scripting work
• Analyse client systems (ETRMs, billing systems, ERPs, CRMs) and data structures to inform robust integration strategies
• Identify opportunities to expand platform usage through upsell motions and joint improvement plans with customers

Requirements

• Demonstrated experience managing delivery, implementation, or client solutions teams in a SaaS environment
• Strong understanding of utility business processes, including front, middle, and back-office functions
• Ability to dissect complex client data environments and design elegant integration solutions with attention to detail and rigour
• Comfort operating at the intersection of commercial, product, and technical workstreams
• Hands-on mindset with willingness to unblock situations directly rather than delegate everything
• Background engaging enterprise clients on multi-stakeholder delivery projects

Nice to have

• Familiarity with energy trading, portfolio management, or carbon-free energy attribution workflows
• Exposure to pre-sales activities such as product demos and prospect advisory

Benefits and work setup

• Fully remote position; hires must be based in mainland Western or Central-West Europe with easy train access to Paris, Brussels, Amsterdam, or London
• Three in-person company gatherings per year across European cities
• 30 days of holiday plus public holidays
• Physical and mental health support, including gym subsidies and access to therapy services
• Equity participation through share options in a fast-growing climate company
• Opportunity to shape an early-stage product with high impact in the energy transition