Senior Technical Support Engineer - Swing Shift (PST)

present of AI; San Francisco (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Rad AI in San Francisco is seeking a Senior Technical Support Engineer for swing shift (PST). You will be the top escalation point for large health system and radiology customers, owning multi-system issues across reporting, HL7 interfaces, speech recognition, and PACS/WINDOWS setups—through to root cause.

You will lead major incidents, support enterprise go-lives, and help improve support through triage standards, runbooks and tooling.

Qualifications

• Enterprise SaaS support with healthcare IT depth in HL7 messaging, interface engines and radiology workflows.
• Experience handling complex escalations and leading incidents in a hospital/healthcare IT setting.
• Clear, calm communication with physicians, IT admins and executives.

Responsibilities

• Own multi-system problems across reporting, HL7 interfaces, speech recognition and PACS setups to root cause.
• Lead major incidents, support enterprise go lives and improve triage standards, runbooks and tooling.
• Collaborate with clinicians and IT leadership to design robust support processes.

Skills

HL7 v2 messaging

PACS RIS workflows

Windows SSO debugging

Runbooks

Mentoring

Job description

Senior Technical Support Engineer - Swing Shift (PST)

Customer & Solutions · San Francisco - Onsite · Remote · FullTime · Senior level

This role is the top technical escalation point for large health system and radiology group customers, owning hard multi system problems across reporting, HL7 interfaces, speech recognition and Windows and PACS setups through to root cause. It also covers leading major incidents, supporting enterprise go lives, and improving how the support function works through triage standards, runbooks and tooling. A strong candidate brings years of enterprise SaaS support with real healthcare IT depth in HL7 messaging, interface engines and radiology workflows, plus calm clear communication with physicians, IT admins and executives.

How it fits the AI era

The company sells generative AI that drafts radiology report impressions, so support work sits close to AI output and the integrations that carry it. AI can take over triage, ticket classification and self service, and this role helps design and roll out those tools. What stays human is judgment on complex incidents, root cause work across systems, and trusted communication with clinicians and executives during outages.

How it builds AI experience

The role offers direct exposure to generative AI in clinical reporting and a chance to shape AI driven triage and self service alongside an automation workstream. Building it means getting fluent in how the reporting and integration layers work, learning to test and validate AI support tooling, and picking up scripting for log analysis and light automation.

Worth showing

• HL7 v2 messaging
• PACS and RIS workflows
• Windows and SSO debugging
• Runbooks and mentoring

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Rad AI

Rad AI builds generative AI software for radiology that drafts report impressions, speeds up reporting, and tracks follow-up on incidental findings, per the company.