Customer Success Associate

Windmill City Custom Goods; Thousand Palms, Northern (CA, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance with employer match

401k with employer match

PTO after 6 months

Holidays paid

Job summary

Windmill City Custom Goods, Thousand Palms, CA, is seeking a detail-oriented Customer Success team member who enjoys design-driven problem solving and coordinating orders. The role emphasizes reading orders, creating quotes, and liaising with production partners.

You will support scheduling, reporting, and data organization in an in-office setting. The position runs 40 hours per week, with overtime as needed.

Qualifications

• Experience using G Suite or office; spreadsheets are a must.
• Basic working knowledge of Adobe Illustrator preferred.

Responsibilities

• Respond to inbound inquiries and facilitate orders via phone and email.
• Read Work Orders, P.O.’s, and client emails to establish design requirements.
• Analyze client needs and create quotes and in-house work orders for printing, embroidery, and external partners.
• Manage office tasks, such as organizing data, generating reports and presentations, assisting with scheduling, setting up for meetings, and reordering supplies.
• Develop and update administrative systems to make them more efficient.
• Manage and delegate tasks to the Remote Assistant and Customer Success Agents.
• Coordinate with Pre-Production, Production Manager, Dark Room Tech, Embroidery Department and Shipping & Receiving department.
• Report to Operations Manager & ownership.

Skills

G Suite

Spreadsheets

Tools

Adobe Illustrator

Job description

Do you nerd out on the little things? Have a keen eye for design and enjoy problem-solving? We are looking for a detail-oriented, computer-savvy, people-person to join our Customer Success team.

RESPONSIBILITIES

Customer Service: responding to inbound inquiries and facilitating orders via phone and email, facilitating in-person meetings, and following up on inquiries and quotes

Read Work Orders, P.O.’s, and client emails to establish design requirements

Analyze client needs and create quotes and in-house work orders for printing, embroidery, and external partners

Manage office tasks, such as organizing data, generating reports and presentations, assisting with scheduling, setting up for meetings, and reordering supplies

Develop and update administrative systems to make them more efficient

Manages and delegate tasks to the Remote Assistant and Customer Success Agents

Work in conjunction with Pre-Production, Production Manager, Dark Room Tech, Embroidery Department and Shipping & Receiving department

Report to Operations Manager & ownership

REQUIREMENTS

Experience using G Suite or office. Spreadsheets are a must!

Basic working knowledge of Adobe Illustrator preferred

COMMITMENT

40 hours/week, Monday through Friday

Ability to work overtime when needed

This is an in-office position

COMPENSATION

$20-$30/hour

medical insurance with employer match after 30-day probationary period

401k eligibility with employer match after 1 year

40 hours PTO after 6 months of employment

up to 11 days of employer-designated holidays paid per year

The customer success job itself is very different from traditional sales roles. While both are customer-facing in nature, sales is focused on transactions and upsells, while customer success is focused on client growth and adoption.

ABOUT WINDMILL CITY:

Windmill City is a Coachella Valley-based entity of two branches–Windmill City Custom Goods and Super #1.

Windmill City Custom Goods (Thousand Palms, CA) provides quality custom-branded products in the form of screen printing, embroidery, and promotional merch. We work with non-profits (Palm Springs Animal Shelter, MDLT, Peace Over Violence, Sunnylands), hospitality (Pappy & Harriet's, Ace Hotel, Pioneertown Motel, F10 Creative), events (Desert X, AIDS Life Cycle) and retail (Joshua Tree National Park, The Station Joshua Tree, Sun of the Desert, All Roads, Palm Springs Art Museum, Palm Springs Life …just to name a few).

Super #1 (Palm Springs, CA) is Windmill City’s retail concept in the form of a souvenir shop—providing a space for vacationers and staycationers alike with desert-centric provisions either produced in-house by Windmill City, in collaboration with local artists and designers, or sourced from small businesses with a connection to California. Find our product in-store, online or in stockists such as REI Rancho Mirage and the Palm Springs International Airport.