Inside Sales Representative

REIC; Moses Lake (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with company match

Paid Life Insurance

PTO and holidays

Growth-focused culture

Career development

Job summary

REIC Rentals is seeking a customer-focused Inside Sales Representative to support our sales, operations, and office teams. You will handle customer billing inquiries, contract administration, and data entry, contributing to accurate invoicing and timely payments.

Ideal candidates bring 2+ years of customer service experience, proficiency in Microsoft Office, and comfort working with heavy equipment contexts. A proactive, organized approach and ability to work independently are essential.

Qualifications

• Professional demeanor with strong customer service and interpersonal skills.
• Familiarity with heavy equipment, and working with construction and/or contractors
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn ERP systems quickly - ERP is a plus
• Proven ability to multitask, prioritize, and meet deadlines with consistent follow-through.
• Excellent communication skills, both written and verbal.
• High attention to detail, strong organization, and a proactive work style.
• Ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Veterans encouraged to apply!

Responsibilities

• Assist customers with billing questions, discrepancies, and requests - conducting research as needed to ensure accurate resolutions.
• Handle incoming customer calls and emails related to rental contracts, inquiries, and billing issues.
• Accurately coordinate rental billing activities and collaborate closely with sales and operations to resolve billing needs or issues.
• Work directly with customer A/P teams to ensure proper invoice distribution, including entering invoice details into customer portals when needed.
• Maintain complete, organized, and compliant internal files for rental contracts and all billable documents.
• Ensure timely and accurate data entry for all billing-related paperwork.
• Follow up with customers to ensure timely payment of invoices, review customer accounts each month, and provide account statements as needed.
• Partner with sales and operation teams to provide accurate rental and customer data.
• Support Finance in preparing for internal and external audits.
• Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records.
• Assist with administrative and data entry tasks and generate reports, as assigned.
• Contribute to ongoing and special projects - both independently and as part of a team.

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

Attention to detail

Organization

Independent work

Team collaboration

Education

High school diploma or GED

Post-secondary education preferred

Technical certification / associate's degree / bachelor's degree is a plus

2+ years of customer service and administrative experience

Tools

ERP systems

RentalMan ERP

Microsoft Office

Job description

Description

Join a fast-growing, customer-focused equipment rental organization where your customer service expertise, organization and attention to detail truly make an impact.

We're looking for a customer focused, proactive, highly organized Inside Sales Representative to support our sales, operations, and office teams. In this role, you'll play an essential part in ensuring our customer interactions, rental contracts and billing processes run smoothly and professionally
If you thrive in a fast-paced environment, love working with both people and data, and enjoy being the \"go-to\" person for our customers and keeping our operations on track-we want to meet you.

About Us

At REIC Rentals (formerly Pro Rentals and Sales), we operate as a trusted leader in specialty equipment rental solutions across North America. With over 55 locations, we deliver high-performance equipment and expert support to meet the most demanding challenges.
We're growing fast - expanding our reach, enhancing our technology, and continuously innovating to deliver efficient, sustainable, and customized solutions. Our goal is simple: to set new industry standards while ensuring our customers always have the best tools, expertise, and service - wherever and whenever they need it.

What You'll DoCustomer Support & Issue Resolution

• Assist customers with billing questions, discrepancies, and requests-conducting research as needed to ensure accurate resolutions.
• Handle incoming customer calls and emails related to rental contracts, inquiries, and billing issues.

Rental Billing & Contract Administration

• Accurately coordinate rental billing activities and collaborate closely with sales and operations to resolve billing needs or issues.
• Work directly with customer A/P teams to ensure proper invoice distribution, including entering invoice details into customer portals when needed.
• Maintain complete, organized, and compliant internal files for rental contracts and all billable documents.
• Ensure timely and accurate data entry for all billing-related paperwork.

Accounts Receivable & Financial Processes

• Follow up with customers to ensure timely payment of invoices, review customer accounts each month, and provide account statements as needed.
• Partner with sales and operation teams to provide accurate rental and customer data.
• Support Finance in preparing for internal and external audits.

Operational & Sales Support

• Use RentalMan ERP and other systems to create and manage rental contracts, invoices, and customer payment records.
• Assist with administrative and data entry tasks and generate reports, as assigned.
• Contribute to ongoing and special projects-both independently and as part of a team.

Requirements

What You Bring

• Professional demeanor with strong customer service and interpersonal skills.
• Familiarity with heavy equipment, and working with construction and/or contractors
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly-experience with ERP is a plus.
• Proven ability to multitask, prioritize, and meet deadlines with consistent follow-through.
• Excellent communication skills, both written and verbal.
• High attention to detail, strong orga nization, and a proactive work style.
• Ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Veterans encouraged to apply!

Education & Experience

• High school diploma or GED required; post-secondary education preferred.
• Technical certification, associate's degree, or bachelor's degree is a plus.
• 2+ years of customer service and administrative experience, ideally within a rental services or heavy equipment or construction environment.

Why You'll Love Working Here

• Comprehensive benefits: Health, Vision, Dental, 401(k) with company match, Paid Life Insurance
• Generous PTO + company-paid holidays
• Growth-Focused Culture: We empower employees to take initiative and shape their future.
• Meaningful Impact: Your results directly fuel our mission of innovation and customer success.
• Collaborative Team: Join passionate professionals who support and challenge each other to excel.
• Career Development: Ongoing training, mentorship, and advancement opportunities.