Customer Success Specialist

Franklin Electric

Canby (OR)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Generous paid time off

401(k) with matching

Paid parental leave

Health, dental, vision insurance

Job summary

A leading water solutions provider in Canby, Oregon, seeks a professional to manage customer orders and provide updates. The role involves quoting products and coordinating shipments while ensuring effective communication with stakeholders. Ideal candidates have a Bachelor's degree and 3-5 years of experience in customer service. Join a supportive environment that values collaboration and offers competitive compensation and extensive benefits.

Qualifications

Three to five years of relevant experience in customer service or related field.

Responsibilities

Process and enter orders and change orders.
Quoting products to assigned fleet customers.
Provide updates to customers regarding order status.

Skills

Effective communication

Collaboration

Ability to handle fast-paced environment

Education

Bachelor's degree

Job description

Description

Embark on a career journey with Franklin Electric (Pioneer Pump), where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

What you will be doing

Process and enter orders and change orders
Quoting products to assigned fleet customers working closely with Product Management team(s)
Provide general updates to customers regarding open order status
Work closely with production team(s) to obtain product lead times>
Coordinate shipments with manufacturing sites
Other misc duties as assigned (i.e. warranty processing)

Who we want

If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need

Ability to keep up with a fast paced/demanding environment
Communicate clearly and with a sense of urgency
Ability to collaborate well and partner with cross-functional teams
Bachelor's degree (strongly preferred)
Three to five years of relevant experience or training in customer service, customer experience, customer success or related field (required)

Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Why Work at Franklin Electric

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

If you want to work for a company with a passion for quality and innovation, consider Franklin Electric, or one of our companies. As the premier designer and manufacturer of residential, agricultural, and commercial water and fuel systems, we're making a fundamental difference in the lives of people around the world. Your career at Franklin will be well rewarded with competitive compensation and benefits--and more. We understand a fulfilling family life is the foundation to a successful professional one. We strive to promote from within and help every employee realize their professional potential. We believe in lifetime careers that continually challenge and fulfill.

COMPANY VALUES & BENEFITS

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: