Customer Success Engineer: End-to-End, High-Impact

United States Digital Space LLC; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

the company, SF-based, is hiring a Customer Support Engineer to be the technical backbone of our customer experience. You will triage issues, debug real problems in the logs, work directly in the product, and partner with engineering to ship fixes.

You thrive in a high-growth, fast-paced environment, enjoy talking to customers, and own outcomes end-to-end. Strong fundamentals with APIs, SQL, and logging are required; relocation to SF or in-person work is expected.

Qualifications

• Strong technical fundamentals in APIs, SQL, and logs.

Responsibilities

• Own the customer experience end-to-end, triaging issues and debugging real technical problems.
• Talk to customers daily and work directly in the product, in the logs, and with engineering to ship fixes.

Skills

APIs

SQL

Logs

Tools

Next.js

TypeScript

Distributed systems

Job description

the company, SF-based, is hiring a Customer Support Engineer to be the technical backbone of our customer experience. You will triage issues, debug real problems in the logs, work directly in the product, and partner with engineering to ship fixes.

You thrive in a high-growth, fast-paced environment, enjoy talking to customers, and own outcomes end-to-end. Strong fundamentals with APIs, SQL, and logging are required; relocation to SF or in-person work is expected.