Customer Success Architect — AI-Driven Post-Sales Growth

Nominal; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Nominal is seeking a Customer Success Manager to build and scale their customer success function. In this crucial role, you will define and take ownership of the post-sales process, ensuring that customers derive real value from Nominal's platform. Responsibilities include onboarding and renewing customers, monitoring health metrics, and collaborating with product and engineering teams. Ideal candidates will have a bachelor's degree and 3–5 years of customer-facing experience in a SaaS environment.

Qualifications

• 3–5+ years of customer-facing experience in SaaS.
• Excellent communication and relationship management.
• Data-driven decision-making capabilities.

Responsibilities

• Own the full customer lifecycle post-go-live: onboarding, adoption, renewal.
• Develop success plans with customers for measurable outcomes.
• Monitor customer health metrics and engage to mitigate churn.

Skills

Customer success

Account management

Communication skills

Analytical mindset

Collaboration

Automation technologies

Education

Bachelor’s degree in business/finance

Tools

Salesforce

Gainsight

Job description

Nominal is seeking a Customer Success Manager to build and scale their customer success function. In this crucial role, you will define and take ownership of the post-sales process, ensuring that customers derive real value from Nominal's platform. Responsibilities include onboarding and renewing customers, monitoring health metrics, and collaborating with product and engineering teams. Ideal candidates will have a bachelor's degree and 3–5 years of customer-facing experience in a SaaS environment.