Customer Success and Sales Manager

Terrapin Lawn Care LLC; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

Terrapin Lawn Care LLC in Town of Florida, NY is seeking a Customer Success & Sales Manager to drive sales and ensure outstanding service. You will answer inbound inquiries, build estimates, and convert leads into customers.

You will maintain relationships with existing clients, handle concerns, upsell termite, mosquito, irrigation, and related services, and collaborate with operations to ensure service completion for residential and commercial accounts.

Qualifications

• Experience in customer success or sales.
• Strong communication and closing skills.
• Ability to upsell services.

Responsibilities

• Answer inbound sales inquiries and convert leads into customers.
• Build estimates and follow up on outstanding proposals.
• Maintain relationships with existing customers.
• Handle customer concerns and ensure a five-star experience.
• Identify opportunities to upsell additional services (termite, mosquito, irrigation, aeration, tree & shrub, etc.).
• Monitor customer retention and reduce cancellations.
• Coordinate with operations to ensure services are completed successfully.
• Help grow both residential and commercial accounts.

Skills

Inbound sales

Upselling

Customer service

Account management

Job description

Customer Success amp; Sales Manager

Primary Responsibilities:

• Answer inbound sales inquiries and convert leads into customers.
• Build estimates and follow up on outstanding proposals.
• Maintain relationships with existing customers.
• Handle customer concerns and ensure a five-star experience.
• Identify opportunities to upsell additional services (termite, mosquito, irrigation, aeration, tree amp; shrub, etc.).
• Monitor customer retention and reduce cancellations.
• Coordinate with operations to ensure services are completed successfully.
• Help grow both residential and commercial accounts.