Customer Service Sales Representative

BMH; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare cost savings

401(k) matching

Dental insurance

Vision insurance

Health insurance

Health savings account

Life insurance

Paid time off

Sick days

Job summary

BMH in Greensboro, NC seeks a Customer Service & Sales Representative to drive territory growth by developing new customer accounts and maintaining strong relationships with existing clients. You will ensure timely solutions for planned maintenance agreements, parts needs, and service repairs.

You will coordinate with internal teams, present maintenance options, and manage quotes and scheduling while delivering exceptional customer service and meeting sales targets.

Qualifications

• Experience in customer service, sales, or account management.
• Industry experience in material handling or industrial equipment is a plus.
• Strong communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Responsibilities

• Identify and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand services.
• Conduct onsite visits to assess customer needs and service opportunities.
• Present and sell Planned Maintenance agreements and parts/services.
• Coordinate service repairs and follow up on quotes and scheduling.
• Serve as the primary contact for service status and scheduling.
• Track sales activity and account status using CRM systems.
• Meet or exceed monthly and quarterly sales targets.

Skills

Customer service

Sales experience

Account management

Communication skills

Negotiation

Relationship-building

Maintenance programs

Job description

Customer Service & Sales Representative – Job Description

The Customer Service & Sales Representative is responsible for driving territory growth by developing new customer accounts and maintaining strong relationships with existing clients. This role combines proactive sales activity with ongoing account support, ensuring customers receive timely solutions for planned maintenance agreements, parts needs, and service repairs. This position reports to the Customer Service & Sales Area Manager.

Key Responsibilities

Territory Growth & Account Development

• Identify, pursue, and secure new business opportunities within the assigned territory.
• Maintain regular contact with existing accounts to strengthen relationships and expand service offerings.
• Conduct onsite visits to evaluate customer needs, equipment conditions, and potential service opportunities.

Sales of Maintenance Agreements, Parts, and Services

• Present and sell Planned Maintenance (PM) Agreements, ensuring customers understand coverage, scheduling, and value.
• Promote and sell OEM and aftermarket parts to support customer equipment uptime.
• Coordinate and follow up on service repair opportunities, including quoting, scheduling, and confirming completion.

Customer Support & Relationship Management

• Serve as the primary point of contact for customers regarding service status, parts availability, and maintenance scheduling.
• Provide clear communication and timely updates to ensure customer satisfaction and retention.
• Resolve customer concerns by collaborating with service, dispatch, and the customer service & sales area manager.

Operational Coordination

• Work closely with internal teams to ensure accurate quoting.
• Track sales activity, follow-ups, and account status using CRM or designated systems.

Performance Expectations

• Meet or exceed monthly and quarterly sales targets for PM agreements, parts sales, and service revenue.
• Maintain a consistent schedule of customer visits and follow-ups.
• Demonstrate strong product knowledge, professionalism, and commitment to customer satisfaction.

Qualifications

• Experience in customer service, sales, or account management.
• Experience in the material handling, industrial equipment, or service-based industries is a plus.
• Communication, negotiation, and relationship-building skills.
• Familiarity with maintenance programs.

Benefits

• Healthcare cost savings
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Sick days