Customer Success Analyst (split shift 3 pm - 11 pm)

Carlex Glass America; Ligonier (Westmoreland County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Sign on Bonus

Referral Bonus

Quarterly Bonus

Life Insurance

Short-Term Disability

Long-Term Disability

401K

Vacation 2 weeks

Branded Attire

Safety Glasses

Tuition Reimbursement

Safety Driven Culture

Job summary

Carlex Glass America is seeking a Customer Success Analyst for a split shift 3 pm - 11 pm to strengthen customer relationships and coordinate shipments.

You will liaison between customers and plant management, analyze orders, and ensure adherence to customers’ requirements. Strong communication and logistics knowledge are essential for success in this role.

Qualifications

• High School Diploma or equivalent required; 4+ years of related experience.
• Bachelor’s Degree in Business preferred.
• 4+ years of experience as a Customer Liaison or Service Analyst.
• Work beyond the traditional 40 hours per week may be required, including weekends and holidays.

Responsibilities

• Develop and maintain solid customer relationships for assigned accounts.
• Function as a liaison between customers and Carlex plant management.
• Analyze and communicate customer orders and priorities via EDI, E-mail or telephone.
• Manage and prepare documents for incoming and outgoing shipments.
• Coordinate transportation with assigned Logistic companies.
• Monitor EDI orders and resolve potential disruptions to scheduled shipments.
• Assist in the launch and setup of new parts for respective customers.
• Cross train with other analysts on the team.

Skills

MS Word

MS Excel

PowerPoint

MS Project

Analytical skills

Customer liaison

Problem solving

Education

High School Diploma

Bachelor’s degree in Business

Tools

EDI systems

Inventory control systems

Customer portals

Job description

Customer Success Analyst (split shift 3 pm - 11 pm)

Job Category: Sales Workers

Requisition Number: CUSTO002769

• Posted : August 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

ESSENTIAL JOB FUNCTIONS

• Develop and maintain solid customer relationships for assigned accounts
• Function as a liaison between our customers and Carlex plant management
• Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone
• Manage and prepare documents for incoming and outgoing shipments
• Work closely with production, shipping, receiving and management team to ensure successful adherence to customers’ requirements
• Coordinate transportation with assigned Logistic companies
• React appropriately and in a timely manner to all customer & material issues
• Provide internal support to the Materials group as required
• Cross train with other analysts on the team
• Assist in the launch and set up of new parts for respective customers
• Assist in maintaining rack inventory
• Set up expedite service when issues arise with transportation delays or material losses
• Monitor EDI order and resolve potential disruptions to scheduled customer shipments
• Assist with optimizing shipment management

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project
• Self-directed & results oriented
• Strong technical background in distribution and Logistics
• Hands-on approach to problem solving and analysis
• Excellent Analytical Skills
• Clear and systematic thinking with the ability to execute
• Able to manage, prioritize, and execute competing, timesensitive duties
• Ability to manage & order material & supplies from outside sources as required
• Ability to access customer websites/portals
• Knowledge of inventory control systems
• Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

REQUIREMENTS

Education:

• High School Diploma or equivalent required and 4+ years of equivalent experience
• Bachelor’s Degree in Business preferred

Years of Experience:

• 4+ years of experience as a Customer Liaison or Service Analyst
• Tier 1 Automotive experience preferred

Other Requirements:

• Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidays

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.