Customer Success Analyst (split shift 3 pm - 11 pm)

Carlex Glass America, LLC; Ligonier (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Sign on Bonus

Referral Bonus

Quarterly Bonus

Life Insurance

Disability Insurance

401K

Vacation

Work Attire

Tuition Reimbursement

Safety Culture

Job summary

Carlex Glass America, LLC is seeking a seasoned Customer Liaison/Service Analyst to manage key accounts from our Indiana operations. The role will serve as the critical link between customers and Carlex plant management, ensuring orders are prioritized and fulfilled according to specifications.

You will coordinate with production, shipping, receiving, and management to meet customer requirements, communicate via EDI/email/phone, and support the Materials group.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of experience as a Customer Liaison or Service Analyst.
• Bachelor's Degree in Business preferred.
• 4+ years of Tier 1 Automotive experience preferred.

Responsibilities

• Develop and maintain solid customer relationships for assigned accounts.
• Function as a liaison between our customers and Carlex plant management.
• Analyze and communicate customer orders and priorities via EDI, email or telephone.
• Manage and prepare documents for incoming and outgoing shipments.
• Coordinate transportation with assigned logistic companies.
• React promptly to all customer material issues.
• Provide internal support to the Materials group as required.
• Cross-train with other analysts on the team.
• Assist in launch and setup of new parts for respective customers.
• Assist in maintaining rack inventory.
• Set up expedite service when transportation delays occur.
• Monitor EDI orders and resolve potential disruptions to shipments.
• Assist with optimizing shipment management.

Skills

Customer Liaison

Logistics

Analytical Thinking

Microsoft Office

Microsoft Project

Education

Bachelor's Degree in Business

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Project

Job description

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

WE OFFER A COMPETITIVE WAGE:

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

Essential Job Functions

• Develop and maintain solid customer relationships for assigned accounts


• Function as a liaison between our customers and Carlex plant management


• Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone


• Manage and prepare documents for incoming and outgoing shipments


• Work closely with production, shipping, receiving and management team to ensure successful adherence to customers' requirements


• Coordinate transportation with assigned Logistic companies


• React appropriately and in a timely manner to all customer material issues


• Provide internal support to the Materials group as required


• Cross train with other analysts on the team


• Assist in the launch and set up of new parts for respective customers


• Assist in maintaining rack inventory


• Set up expedite service when issues arise with transportation delays or material losses


• Monitor EDI order and resolve potential disruptions to scheduled customer shipments


• Assist with optimizing shipment management

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project


• Self-directed & results oriented


• Strong technical background in distribution and Logistics


• Hands-on approach to problem solving and analysis


• Excellent Analytical Skills


• Clear and systematic thinking with the ability to execute


• Able to manage, prioritize, and execute competing, timesensitive duties


• Ability to manage & order material & supplies from outside sources as required


• Ability to access customer websites/portals


• Knowledge of inventory control systems


• Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

Requirements

• High School Diploma or equivalent required


• 4+ years of equivalent experience


• Bachelor's Degree in Business preferred


• 4+ years of experience as a Customer Liaison or Service Analyst


• Tier 1 Automotive experience preferred


• Work beyond the traditional 40 hours per week may be required as workload or projects dictate, including weekends and holidays