Client Success Associate

Great Lakes Outreach Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Great Lakes Outreach Wisconsin in Milwaukee is seeking a Junior Account Manager to be the first contact with new customers, answer queries, and boost client satisfaction.

You will leverage your communication skills to identify needs, address concerns, and represent the company positively. Prior customer service experience is advantageous.

Ultimately, you will help build profitable, long-term relationships with clients to help us reach business goals.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Communication skills

Sales experience

Relationship building

Negotiation

Time management

Job description

Great Lakes Outreach Wisconsin in Milwaukee is seeking a Junior Account Manager to be the first contact with new customers, answer queries, and boost client satisfaction.

You will leverage your communication skills to identify needs, address concerns, and represent the company positively. Prior customer service experience is advantageous.

Ultimately, you will help build profitable, long-term relationships with clients to help us reach business goals.