Customer Engagement Specialist

Provn; Chicago (IL); Híbrido; USD 85.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Flexible PTO

Competitive compensation and equity

401k

Commuter benefits

In-office snacks and team lunches

Team-driven happy hours

Descripción de la vacante

Levelpath is seeking a Customer Engagement Specialist to join our team, reporting into Product, and focused on building strong customer relationships and advocating for users to improve our platform.

The role starts remotely and is expected to transition to an in-office position in Chicago as Levelpath establishes its office. You will handle support, create docs, and work with Product and Engineering to drive adoption and customer health.

Formación

• 4+ years in a direct customer-facing or customer management role.
• B2B SaaS experience in a fast-paced environment.
• BA/BS in a related field.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication skills and travel willingness.

Responsabilidades

• Answer support tickets and guide users who are stuck.
• Generate product documentation and report bugs to product/engineering.
• Become a Levelpath product expert to drive adoption and satisfaction.
• Collaborate with Product and Engineering to improve services.
• Build best practice guides and playbooks.
• Partner with executives to scale processes, assets, and systems.

Conocimientos

Customer-facing experience

B2B SaaS

Problem-solving

Written & verbal communication

Multi-tasking

Travel availability

Educación

BA/BS

Herramientas

Zendesk

Salesforce

Descripción del empleo

About Levelpath

Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Levelpath provides a complete view of spend for procurement, finance, legal and IT, from intake and sourcing to contracting and payment.

About the role

We're looking for a Customer Engagement Specialist to join our team. Reporting into Product, you will get a front row seat to what it takes to scale a successful product, and play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.

This role will start remotely, and is intended to become an in-office position when Levelpath establishes its Chicago office.

What you will do

Drive impact by focusing on customer experience: answer support tickets, guide users who are stuck, generate product documentation, and report bugs to product and engineering. Be the first touch point for users encountering difficulties and a reliable resource to resolve their questions. Become a Levelpath product expert to drive adoption and satisfaction. Work directly with Product and Engineering to identify ways to better serve customers. Build best practice guides and playbooks. Act as a trusted advisor and support customer health. Partner with the executive team to build, optimize, and scale processes, assets, and systems (Zendesk and Salesforce).

What you bring

Empathy, patience, and a sense of urgency when supporting customers. 4+ years in a direct customer-facing or customer management role. B2B SaaS experience in a fast-paced environment. BA or BS. Demonstrated problem-solving with attention to detail. Stellar organizational skills and experience improving processes. Strong written and verbal communication skills. Adaptability and ability to manage multiple workstreams. Ability to communicate with product and engineering stakeholders. Collaborative, self-starter mindset. Availability for some travel to visit customers.

Benefits

• 100% medical, dental, and vision insurance.
• Flexible PTO, parental leave, and sick leave.
• Competitive compensation and equity package.
• 401k.
• Commuter benefits.
• In-office snacks and Friday team lunches.
• Team-driven happy hours and celebrations.

Estimated annual OTE

$85,000 - $126,000.