Customer Success Advocate & Account Coach

Socket.dev; Wilmington (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Socket.dev is seeking an Account Manager to own relationships with active customers and drive successful outcomes. You will negotiate flexible solutions to protect revenue and keep customers on track, while delivering high-energy, personalized engagement across calls and visits.

You will manage customer lists, re-engage at-risk accounts, and document interactions in the CRM, ensuring accurate records and timely payments. This role blends field and in-office work with a strong customer-focus.

Qualifications

• Elite Communicator: you can talk to anyone, anywhere, about anything.
• Problem Solver: you love challenges and finding workable deals.
• Thick Skin & Big Heart: handle tough conversations with a smile.
• Tech-Savvy: proficient with CRM and POS systems.

Responsibilities

• You’ll be the primary contact for active customers and build real rapport.
• Negotiate win-win solutions to protect revenue while keeping customers aligned.
• Bring energy and consistency to every call and visit with clear messaging.
• Own customer lists, follow up on returns, and re-engage lost customers.
• Maintain accurate records and ensure payments are processed precisely.
• Represent the brand in field visits and store interactions.

Skills

Relationship Management

Negotiation

Excellent Communication

Problem Solving

Tech Savvy CRM/POS

Tools

CRM Systems

POS Systems

Job description

Socket.dev is seeking an Account Manager to own relationships with active customers and drive successful outcomes. You will negotiate flexible solutions to protect revenue and keep customers on track, while delivering high-energy, personalized engagement across calls and visits.

You will manage customer lists, re-engage at-risk accounts, and document interactions in the CRM, ensuring accurate records and timely payments. This role blends field and in-office work with a strong customer-focus.