Customer Success Champion | Field & Relationship Expert

r2o; London (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

The "Magic" Factor

Independence

Professional Growth

Job summary

r2o is seeking an Account Manager to be the primary advocate for our customers, guiding them to keep their products and stay engaged with our brand. You’ll balance helpful problem-solving with strategic negotiation to protect both customer outcomes and business goals.

You’ll manage relationships across active accounts, perform proactive outreach, and ensure accurate records and timely payments. This role emphasizes energy, empathy, and effective communication while growing professionally within

Qualifications

• Excellent communication, empathy, and problem-solving abilities.
• Strong negotiation skills with a win-win mindset.
• Comfort using CRM and POS software to track interactions and payments.

Responsibilities

• Be the primary contact for active customers and understand their goals.
• Negotiate when accounts fall behind to protect both the customer and business.
• Maintain high energy and consistent messaging in calls and visits.
• Own specific customer lists, re-engage lost customers, and personalize outreach.
• Ensure accurate customer records and timely processing of payments.

Skills

Relationship management

Negotiation

Customer focus

Communication

Tools

CRM systems

POS systems

Job description

r2o is seeking an Account Manager to be the primary advocate for our customers, guiding them to keep their products and stay engaged with our brand. You’ll balance helpful problem-solving with strategic negotiation to protect both customer outcomes and business goals.

You’ll manage relationships across active accounts, perform proactive outreach, and ensure accurate records and timely payments. This role emphasizes energy, empathy, and effective communication while growing professionally within