Customer Success Advocate

Career Soft Solutions Inc; Tallahassee (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Career Soft Solutions Inc in Florida is seeking a customer-focused professional to transform inquiries into lasting satisfaction. The role emphasizes proactive problem-solving and turning customers into evangelists.

You will engage with clients by phone, email, and chat; provide confident answers on product and pricing; collaborate with internal teams; and perform data entry across platforms to ensure accuracy and speed.

Qualifications

• 1–3 years of relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Communication skills

Phone etiquette

Interpersonal skills

Multitasking

Organizational skills

Tools

CRM software

Job description

Career Soft Solutions Inc in Florida is seeking a customer-focused professional to transform inquiries into lasting satisfaction. The role emphasizes proactive problem-solving and turning customers into evangelists.

You will engage with clients by phone, email, and chat; provide confident answers on product and pricing; collaborate with internal teams; and perform data entry across platforms to ensure accuracy and speed.