Customer Success Advocate

Southern California Hospitals; New Mexico; On-site; USD 32,000 - 46,000; Full time

Job summary

Southern California Hospitals is seeking a customer-focused professional to engage with customers across phone, email, and chat channels. You will provide informed answers about product details, pricing, and availability, and collaborate with internal teams to meet customer needs.

The role involves thoughtful, proactive problem solving and accurate data entry across multiple platforms. Strong communication skills and the ability to multitask are essential for success in this position.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Job description

Southern California Hospitals is seeking a customer-focused professional to engage with customers across phone, email, and chat channels. You will provide informed answers about product details, pricing, and availability, and collaborate with internal teams to meet customer needs.

The role involves thoughtful, proactive problem solving and accurate data entry across multiple platforms. Strong communication skills and the ability to multitask are essential for success in this position.