Customer Experience Advocate

Southern California Hospitals; California; On-site; USD 40,000 - 55,000; Full time

Job summary

Southern California Hospitals is seeking a customer-focused professional who enjoys talking to people and proactively solving issues. You will convert customers into passionate evangelists by delivering clear information and friendly support.

You will handle inquiries via phone, email, and chat, provide accurate pricing and availability details, and collaborate with internal teams to meet customer needs. Data entry will be performed across multiple platforms, requiring strong multitasking and

Qualifications

• At least 1–3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Job description

Southern California Hospitals is seeking a customer-focused professional who enjoys talking to people and proactively solving issues. You will convert customers into passionate evangelists by delivering clear information and friendly support.

You will handle inquiries via phone, email, and chat, provide accurate pricing and availability details, and collaborate with internal teams to meet customer needs. Data entry will be performed across multiple platforms, requiring strong multitasking and