Customer Care Advocate — Full-Time with Growth Opportunities

Minority Professional Network, Inc.; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Professional skill development

Supportive team environment

Training & development

Full-time opportunity

Job summary

Skillbridge Academy in New York, NY is seeking a motivated Call Center Representative to deliver exceptional customer service, respond to inquiries, and ensure a positive experience with every interaction.

You will engage with customers, solve problems, and support ongoing professional development in a collaborative, team-driven environment. This full-time role offers growth opportunities and dedicated training to build skills.

Qualifications

• Excellent verbal and written communication required.
• Strong interpersonal and active listening abilities.
• Positive attitude with a customer-focused mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Basic computer proficiency and willingness to learn new systems.
• Dependable, adaptable, and eager to grow professionally.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Respond to customer inquiries and provide clear, accurate information.
• Assist with resolving concerns while maintaining a positive customer experience.
• Maintain organized and accurate records of customer interactions.
• Collaborate with team members to improve service quality and efficiency.
• Follow established communication standards and operational procedures.
• Contribute to team goals and overall customer satisfaction.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

multitasking

Attention to detail

Basic computer proficiency

Dependable

Job description

Skillbridge Academy in New York, NY is seeking a motivated Call Center Representative to deliver exceptional customer service, respond to inquiries, and ensure a positive experience with every interaction.

You will engage with customers, solve problems, and support ongoing professional development in a collaborative, team-driven environment. This full-time role offers growth opportunities and dedicated training to build skills.