Customer Success Advisor — Resolve, Help & Delight Clients

Kedia Corporation; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading innovative company in Green Bay is seeking a Customer Service Representative to enhance user experience and handle customer inquiries effectively. Responsibilities include providing product information, maintaining customer records, and resolving issues. The ideal candidate will possess strong communication skills and be adaptable to a fast-paced environment. If you are eager to innovate in customer service, we encourage you to apply.

Qualifications

• Strong understanding of customer service principles.
• Able to utilize various customer relationship management software.
• Effective oral and written communication skills.

Responsibilities

• Provide information about products/services to customers.
• Maintain records of customer interactions and transactions.
• Resolve billing complaints and service issues.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A leading innovative company in Green Bay is seeking a Customer Service Representative to enhance user experience and handle customer inquiries effectively. Responsibilities include providing product information, maintaining customer records, and resolving issues. The ideal candidate will possess strong communication skills and be adaptable to a fast-paced environment. If you are eager to innovate in customer service, we encourage you to apply.