Customer Success & Adoption Strategy Manager

Blackline Systems Inc; New York (NY); Hybrid; USD 110,000 - 138,000; Full time

Benefits offered by this job

Short-term and long-term incentives

Robust benefit and wellness plans

Job summary

Blackline Systems Inc in New York City is seeking a Manager of Customer Success to define and manage a Customer Success strategy for onboarded customer segments. You will supervise a team of Customer Success Managers and design innovative solutions to optimize customer adoption of BlackLine products.

The ideal candidate has over 5 years of customer-facing experience, particularly in accounting or financial software solutions, and possesses a strong strategic focus. This position offers a competitive salary and benefits.

Qualifications

• 5+ years customer facing experience (internal or external).
• 5+ years of experience in accounting/auditing and/or in financial industry software solutions.
• 5+ years BlackLine experience.

Responsibilities

• Define, manage and deliver on a Customer Success program strategy for onboarded customer segments.
• Supervise, manage and train all Program allocated Customer Success Managers.
• Design original, innovative solutions for complex customer challenges.

Skills

Customer facing experience

Accounting/auditing experience

BlackLine experience

Interpersonal skills

Mentoring and coaching

Strategic focus

Process oriented mindset

Presentation skills

Time management skills

Verbal communication

Education

Bachelor's degree in Accounting, Economics or Business Administration

Job description

Blackline Systems Inc in New York City is seeking a Manager of Customer Success to define and manage a Customer Success strategy for onboarded customer segments. You will supervise a team of Customer Success Managers and design innovative solutions to optimize customer adoption of BlackLine products.

The ideal candidate has over 5 years of customer-facing experience, particularly in accounting or financial software solutions, and possesses a strong strategic focus. This position offers a competitive salary and benefits.