Customer Success & Accounts Growth Specialist

VB Cosmetics; Chandler (AZ); Hybrid; USD 24,000 - 34,000; Full time

Job summary

VB Cosmetics in Chandler, AZ seeks a Customer Success Agent to support professional and retail accounts with high-touch service and strategic engagement. The role blends customer support and account management responsibilities, requiring organization and relationship management skills.

The ideal candidate will balance reactive support with proactive account growth, upsell opportunities, and product education while maintaining CRM data hygiene.

Qualifications

• 2+ years in Customer Service, Account Management, or a client-facing support role.
• Experience handling inbound calls while managing a book of business.
• Knowledge of the professional nail/cosmetics industry preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and ticket systems with empathy and professionalism.
• Maintain daily support interactions with accurate records.
• Provide onboarding and ongoing check-ins with professional accounts.
• Manage salon/spa or professional accounts focusing on growth, retention, and satisfaction.
• Identify upsell opportunities and promote product launches and seasonal collections.
• Troubleshoot application issues and educate on product usage.
• Monitor account health and communicate trends or concerns.
• Maintain CRM data hygiene and contribute to internal improvements.
• Other duties as assigned by management.

Skills

Multitasking

Organizational skills

Time management

Analytical problem solving

Empathy

Communication excellence

Attentive

Patient

Independent work

Team collaboration

Tools

Syspro (ERP)

Shopify

Salesforce

Yotpo

Outlook

Microsoft Teams

Job description

VB Cosmetics in Chandler, AZ seeks a Customer Success Agent to support professional and retail accounts with high-touch service and strategic engagement. The role blends customer support and account management responsibilities, requiring organization and relationship management skills.

The ideal candidate will balance reactive support with proactive account growth, upsell opportunities, and product education while maintaining CRM data hygiene.