Customer Success Agent

VB Cosmetics; Chandler (AZ); Hybrid; USD 24,000 - 34,000; Full time

Job summary

VB Cosmetics in Chandler, AZ seeks a Customer Success Agent to support professional and retail accounts with high-touch service and strategic engagement. The role blends customer support and account management responsibilities, requiring organization and relationship management skills.

The ideal candidate will balance reactive support with proactive account growth, upsell opportunities, and product education while maintaining CRM data hygiene.

Qualifications

• 2+ years in Customer Service, Account Management, or a client-facing support role.
• Experience handling inbound calls while managing a book of business.
• Knowledge of the professional nail/cosmetics industry preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and ticket systems with empathy and professionalism.
• Maintain daily support interactions with accurate records.
• Provide onboarding and ongoing check-ins with professional accounts.
• Manage salon/spa or professional accounts focusing on growth, retention, and satisfaction.
• Identify upsell opportunities and promote product launches and seasonal collections.
• Troubleshoot application issues and educate on product usage.
• Monitor account health and communicate trends or concerns.
• Maintain CRM data hygiene and contribute to internal improvements.
• Other duties as assigned by management.

Skills

Multitasking

Organizational skills

Time management

Analytical problem solving

Empathy

Communication excellence

Attentive

Patient

Independent work

Team collaboration

Tools

Syspro (ERP)

Shopify

Salesforce

Yotpo

Outlook

Microsoft Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Agent

Customer Service Chandler, AZ, US

2 days ago Requisition ID: 1009

Customer Success Agent

Location:Chandler, AZ HQ

Reports To:Customer Success Manager

Salary:Full-Time, Hourly Non-Exempt

Pay Range:$21/hr

*Nail enhancements are not allowed at any time if employed with VB Cosmetics*

Purpose: We are seeking a Customer Success Agent to become an integral part of our growing team! This hybrid role blends customer support and account management responsibilities to drive high-touch service, technical troubleshooting, and strategic engagement for Dazzle Dry’s professional and retail accounts. The ideal candidate is highly organized, client-focused, and capable of balancing reactive support tasks with proactive relationship management.

Primary Responsibilities:

• Promptly respond to incoming customer inquiries via phone, email, and ticket systems with a positive, empathetic, and professional attitude at all times
• Maintain support interactions daily while ensuring professional service and accurate records
• Provide onboarding and ongoing check-ins with assigned professional accounts
• Manage salon/spa or professional accounts with a focus on growth, retention, and satisfaction
• Identify upsell opportunities and promote product launches and seasonal collections
• Troubleshoot application issues and ensure product usage compliance and education
• Monitor account health and communicate trends or concerns
• Maintain CRM data hygiene and contribute to internal improvement initiatives
• Other duties as deemed necessary by management.
• 2+ years in Customer Service, Account Management, or a client-facing support role
  • Experience handling inbound calls while managing a book of business
  • Knowledge of the professional nail/cosmetics industry preferred
• Familiarity with the following, or similar, systems/tools:
  • Syspro (ERP)
  • Shopify (ecommerce)
  • Salesforce (ticketing and live chat)
  • Yotpo (reviews and loyalty)
  • Outlook, Microsoft Teams, and other collaboration tools

Soft Skills:

• Strong multitasking, organizational, and time management skills
• Analytical problem-solving with empathy and communication excellence
• Must be attentive and patient
• Strong willingness to help and solve problems
• Able to work independently and cohesively as part of a team