Client Service Associate

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training & guidance

Career development

Supportive team environment

Professional development

Job summary

Harvest Advertising Inc. is seeking a service-oriented Client Service Associate to assist clients with routine requests, provide information about available services, and help coordinate follow-up activities.

The ideal candidate is approachable, organized, and committed to helping clients receive timely and accurate support. Training and guidance will be provided to develop relationships and service skills in a supportive team environment.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude and a helpful, professional approach.
• Good organization and attention to detail.
• Ability to prioritize tasks and follow through on commitments.
• Practical problem-solving skills and willingness to learn.
• Ability to work effectively with colleagues across different responsibilities.
• Previous client service or customer support experience is an advantage but not required.

Responsibilities

• Respond to client questions and provide clear information about company services.
• Assist with routine service requests and identify appropriate next steps.
• Communicate with internal team members to help address client needs.
• Maintain accurate records of client interactions and follow-up items.
• Help coordinate updates and ensure outstanding requests are directed to the right person.
• Listen to client feedback and communicate recurring concerns to the team.
• Build positive professional relationships through courteous and consistent communication.
• Follow company procedures when handling client information and service requests.
• Support general client service activities as needed.

Skills

Communication skills

Customer-focused

Organization

Prioritization

Problem-solving

Teamwork

Willingness to learn

Job description

About Lorygen Group

Lorygen Group is committed to helping businesses create positivecustomer experiences through professional service and meaningfulengagement. We value teamwork, communication, and continuousprofessional development.

Position Summary

Harvest Advertising Inc. is looking for a service-oriented Client Service Associate to assist clients with routine requests, provide information about available services, and help coordinate follow-up activities. The ideal candidate is approachable, organized, and committed to helping clients receive timely and accurate support.

Responsibilities

• Respond to client questions and provide clear information about company services.
• Assist with routine service requests and identify appropriate next steps.
• Communicate with internal team members to help address client needs.
• Maintain accurate records of client interactions and follow-up items.
• Help coordinate updates and ensure outstanding requests are directed to the right person.
• Listen to client feedback and communicate recurring concerns to the team.
• Build positive professional relationships through courteous and consistent communication.
• Follow company procedures when handling client information and service requests.
• Support general client service activities as needed.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude and a helpful, professional approach.
• Good organization and attention to detail.
• Ability to prioritize tasks and follow through on commitments.
• Practical problem-solving skills and willingness to learn.
• Ability to work effectively with colleagues across different responsibilities.
• Previous client service or customer support experience is an advantage but not required.

Benefits

• Training and guidance for role-specific responsibilities.
• Opportunities to develop relationship-building and service skills.
• Supportive team environment.
• Professional development and potential career advancement.