Customer Success & Account Specialist

Zolidco; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account and sales 경험

Job summary

Zolidco is seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role suits someone who enjoys working with people, understanding needs, and delivering helpful solutions.

You will communicate clearly, build lasting relationships, and contribute to customer satisfaction and retention through proactive outreach and organized account management. Training and development are part of the career path.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Customer-focused and professional attitude.
• Experience in customer service or sales is a plus but not required.

Responsibilities

• Assist customers with questions regarding products and services.
• Understand customer needs and recommend solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of interactions and account activities.
• Support promotional activities and sales opportunities.
• Collaborate with colleagues to achieve service and business goals.

Skills

Strong communication

Interpersonal skills

Customer-focused

Relationship-building

Goal-oriented

Organizational skills

Problem-solving

Detail-oriented

Experience in customer service

Education

High school diploma or equivalent

Job description

Zolidco is seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role suits someone who enjoys working with people, understanding needs, and delivering helpful solutions.

You will communicate clearly, build lasting relationships, and contribute to customer satisfaction and retention through proactive outreach and organized account management. Training and development are part of the career path.