Customer Success & Account Manager - Cannabis

Renew Cannabis Co.; Linden (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Bud's Goods of NJ is seeking a customer-experience-driven Account Manager to support wholesale sales across New Jersey. You will be the primary relationship manager for wholesale customers, guiding onboarding through ongoing account support and coordinating order fulfillment to exceed expectations.

Collaborate cross-functionally with Sales, Operations, Compliance, Logistics and Finance to ensure timely, accurate delivery of products and services while identifying opportunities to grow the

Qualifications

• 2+ years in account management or related customer-facing role
• Excellent verbal, written & interpersonal communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple accounts & priorities
• Proficient with Microsoft Office Suite (Excel, Word, Outlook)
• Valid driver's license & ability to travel throughout New Jersey
• Ability to work independently while collaborating across departments

Responsibilities

• Serve as the primary contact for assigned wholesale accounts throughout New Jersey
• Build and maintain strong, long-term customer relationships with proactive communication and exceptional service
• Conduct customer onboarding & ensure seamless transition from contract execution through first delivery
• Coordinate customer orders from purchase order through fulfillment, ensuring accuracy & timely execution

Skills

Account management

Customer service

Wholesale sales

Communication skills

Organizational skills

MS Office

Driver's license

Travel within NJ

Cross-functional collaboration

Education

Bachelor's degree in Business/Sales/Marketing/related field

Tools

HubSpot

Salesforce

Metrc

Excel

Job description

THE ROLE

Bud's Goods of NJ is seeking a customer-experience-driven Account Manager to help support our wholesale sales efforts across New Jersey. The Account Manager serves as the primary relationship manager for Bud's Goods' wholesale customers throughout New Jersey. This role is responsible for delivering an exceptional customer experience by managing customer relationships from onboarding through ongoing account support, coordinating order fulfillment & partnering with internal teams to ensure customer expectations are consistently exceeded.

The Account Manager acts as the voice of the customer within the organization, working cross-functionally with Sales, Operations, Production, Packaging, Compliance, Logistics & Finance to ensure timely, accurate & compliant delivery of products & services. This position also identifies opportunities to strengthen customer partnerships, increase account growth & improve overall customer satisfaction.

Success in this role requires exceptional communication, organization, problem-solving & relationship-building skills while thriving in a fast-paced, highly regulated cannabis environment.

CORE COMPETENCIES & SKILLS

You bring:

• Minimum of 2 years of experience in account management, customer success, wholesale account support, or a related customer-facing role. Prior B2B or wholesale sales experience is a plus
• Excellent verbal, written & interpersonal communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple customer accounts & competing priorities simultaneously
• Proficiency with Microsoft Office Suite, including Excel, Word & Outlook
• Valid driver's license & ability to travel throughout New Jersey
• Ability to work independently while collaborating effectively across departments

Preferred:

• Cannabis industry experience
• Knowledge of New Jersey cannabis regulations
• Experience using Metrc or other seed-to-sale software
• Experience with CRM platforms (HubSpot, Salesforce, or similar)
• Bachelor's degree in Business, Sales, Marketing, or a related field (or equivalent professional experience)
• Exceptional customer service mindset with a passion for building lasting relationships
• Strong project management & organizational abilities
• Excellent time management & prioritization skills
• Ability to solve problems proactively & make sound business decisions
• Strong critical thinking & analytical skills
• Professional written & verbal communication
• Ability to navigate difficult conversations while maintaining positive customer relationships
• High degree of integrity & professionalism when handling confidential information
• Adaptability & comfort working within a fast-paced, evolving industry
• Commitment to Bud's Goods' mission, values & customer-first philosophy

ESSENTIAL DUTIES & RESPONSIBILITIES

ACCOUNT & CUSTOMER MANAGEMENT

• Serve as the primary point of contact for assigned wholesale accounts throughout New Jersey
• Build & maintain strong, long-term customer relationships through proactive communication & exceptional service
• Conduct customer onboarding & ensure a seamless transition from contract execution through first delivery
• Coordinate customer orders from purchase order through fulfillment, ensuring accuracy & timely execution