Customer Account Coach — Growth, Mentorship & Training

Biz Voice Boost; Town of Florida (NY); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Structured leadership development and

Job summary

Biz Voice Boost is seeking a motivated Customer Account Representative to support client relationships and account management activities. You will help customers, build long-term relationships, and contribute to a positive customer experience while developing professional skills.

The role emphasizes assisting with inquiries, maintaining up-to-date account information, and collaborating with a team to achieve account objectives. A pathway for leadership development is highlighted in the program.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Positive attitude and professional demeanor.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and problem-solving abilities.

Responsibilities

• Assist customers with account-related inquiries and service requests.
• Build and maintain strong customer relationships through professional interactions.
• Provide accurate information regarding products, services, and account options.
• Support customer satisfaction and account retention initiatives.
• Monitor account activity and ensure customer information remains up to date.
• Follow up with customers regarding account needs and service experiences.
• Resolve routine account concerns and elevate complex issues when necessary.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members to achieve account management objectives.
• Participate in training and professional development programs.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Teamwork

Detail-oriented

Problem-solving

Education

High school diploma or equivalent

Job description

Biz Voice Boost is seeking a motivated Customer Account Representative to support client relationships and account management activities. You will help customers, build long-term relationships, and contribute to a positive customer experience while developing professional skills.

The role emphasizes assisting with inquiries, maintaining up-to-date account information, and collaborating with a team to achieve account objectives. A pathway for leadership development is highlighted in the program.