Account Manager

NCM Associates; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

The Account Manager at NCM Associates in Kansas City, MO, will nurture day-to-day client relationships, drive adoption, and ensure premium service throughout the client journey.

Responsibilities include onboarding assistance, coordinating with cross-functional teams, and gathering client feedback to inform product and service improvements.

Qualifications

• 2–4 years in a customer-facing or account management role.
• Excellent interpersonal and communication skills.
• Proactive problem-solver with strong organizational abilities.
• Familiarity with CRM systems (Salesforce or HubSpot).
• Ability to multitask and manage several accounts simultaneously.

Responsibilities

• Be the main point of contact for clients and act as a trusted advisor.
• Provide white-glove service reflecting premium standards.
• Support onboarding and engagement by clarifying the value of products and services.
• Manage client expectations during onboarding and transitional phases.
• Address concerns around implementation, cost, and usability.
• Identify champions and enable adoption within client organizations.
• Continuously gather client feedback for product and service improvements.
• Coordinate with cross-functional teams to resolve client needs.

Skills

Interpersonal skills

Communication skills

Proactive problem-solving

Organizational skills

Multitasking

Tools

Salesforce

HubSpot

Job description

The Account Manager is responsible for day-to-day relationship management and client engagement. This role ensures clients receive outstanding service throughout their journey with NCM Associates and helps drive adoption, value realization, and feedback collection to support continuous improvement.

Duties and Responsibilities

• Serve as the main point of contact for clients, acting as a trusted advisor and representative of NCM Associates.
• Provide a “white glove service” experience to clients, ensuring that every interaction reflects the premium service standards.
• Support onboarding and engagement efforts by helping clients clearly understand the unique value of the products and services.
• Proactively manage client expectations, especially during onboarding and transitional phases, ensuring clients feel informed, supported, and confident.
• Address concerns around implementation, cost, and usability, providing reassurance and creative solutions.
• Identify and build relationships with client “champions”, equipping them with the tools and insights to successfully drive internal adoption.
• Continuously gather client feedback, documenting insights that can be funneled to product and service teams for ongoing improvement.
• Coordinate with cross-functional teams to ensure the timely and effective resolution of client needs.

Qualifications

• 2–4 years of experience in a customer-facing or account management role.
• Excellent interpersonal and communication skills.
• Proactive problem-solver with strong organizational abilities.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Ability to multitask and manage several accounts simultaneously.

Equal Opportunity Employer

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