Remote Account Representative: Growth & Customer Success

Johnmarcelli; Albuquerque (NM); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Paid holidays

Job summary

John Marcelli - State Farm Agent is seeking an Account Representative to support daily operations, grow the agency through customer relations, and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, build strong relationships, and contribute to the agency’s success through customer-focused selling and service excellence.

Qualifications

• Experience in sales is preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Dedicated to customer service

Anticipate customer needs

Relate to customers

Job description

John Marcelli - State Farm Agent is seeking an Account Representative to support daily operations, grow the agency through customer relations, and act as a liaison between customer needs and agency departments.

You will proactively market relevant products and services, build strong relationships, and contribute to the agency’s success through customer-focused selling and service excellence.