Customer Strategy Manager

Quartile; United States; Remote; USD 90,000 - 120,000; Part time

Job summary

Quartile is seeking a Customer Strategy Manager to lead a growing team serving mid-market clients. You will own client relationships, monitor KPIs, and translate data into actionable optimization plans.

You will present insights, collaborate with marketing and product teams, and help guide strategy through data storytelling. This role blends analytics with client-facing leadership in a fast-paced environment.

Qualifications

• 3+ years in a client-facing role with SMBs.
• Proven data-driven approach for strategic decisions.
• Above average Excel skills and analytics familiarity.
• Strong storytelling with data to support recommendations.
• Capable presenter who can influence client discussions.
• Excellent verbal and written English proficiency.

Responsibilities

• Maintain direct ownership of 15+ key mid-market accounts, monitor KPIs, diagnose underperformance, and build data-backed optimization recommendations.
• Manage client expectations and lead regular (weekly or bi-weekly) meetings with clients.
• Analyze key metrics of online marketing campaigns and present findings and insights to clients.
• Oversee client performance and collaborate with strategists to optimize paid campaigns.
• Prepare client reporting and quarterly business reviews to align Quartile value with client expectations.
• Partner with Product/Tech teams to expose opportunities for improvements and new ideas.

Skills

3+ years client-facing experience

Data-driven decision making

Excel proficiency

Storytelling with data

Strong presentation skills

English fluency

Problem solving under pressure

Communication skills

Tools

Excel

Google Analytics

Job description

OVERVIEW:

We're looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile's partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.

The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.

REQUIREMENTS:

• 3+ years of experience working with small to medium sized businesses in a client facing role
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.
• Talented presenter with ability to captivate an audience and leverage data to tell a story
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
• English proficiency required- must be able to speak and write in the language fluently

PREFERRED QUALIFICATIONS:

• Background in the e-commerce or retail industry
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
• Google AdWords or Google Analytics certification
• Amazon certification
• Experience in a fast-paced, startup environmentExperience in the advertising/ad tech industry

WHAT YOU'LL DO:

• Maintain direct ownership of 15+ key mid-market accounts- monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations.
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with strategists to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail.
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile's partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

This is a PJ contract based out in Brazil.