Manager of Customer Success

JRG Partners, LLC.; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Unlimited paid time off

Annual performance-based incentives

Flexibility in work hours

Job summary

JRG Partners, LLC. is seeking a strategic leader to build senior client relationships and drive growth through market research and shopper insights. This role offers a hybrid work model, leadership opportunities, and a collaborative culture where innovation thrives.

The ideal candidate will have over 6 years of experience in client-facing roles, a strong grasp of research methodologies, and excellent communication skills. Join us to make a measurable impact in the world’s largest CPG and FMCG brands.

Qualifications

• 6+ years of experience in market research, customer success, or client-facing roles.
• Proven ability to manage complex client relationships with measurable business impact.
• Strong grasp of research methodologies (Quant, Qual, AI).
• Excellent communication and presentation skills with a commercial mindset.
• Natural curiosity and self-motivation in fast-paced environments.

Responsibilities

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
• Support and manage a portfolio of high-value accounts, ensuring growth and retention.
• Contribute to the Development of strategic account plans and proposal pipeline.
• Collaborate with cross-functional teams to deliver high-quality work.
• Translate findings into compelling narratives for business decisions.
• Forecast revenue accurately across cycles.
• Lead and mentor team members, fostering professional growth.
• Contribute to company-wide KPIs and initiatives.

Skills

Market research

Client relationship management

Research methodologies (Quant, Qual, AI)

Team leadership and collaboration

Effective communication skills

Job description

You’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

• Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
• Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
• Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
• Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
• Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

• We are the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

• Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
• Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
• Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
• Translate findings into compelling narratives that inform high-level business decisions.
• Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
• Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
• Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.

Desired Skills and Experience

• 6+ years of experience in market research, customer success, or client-facing roles
• Proven ability to manage complex client relationships with measurable business impact
• Strong grasp of research methodologies (Quant, Qual, AI)
• Experience leading and collaborating with teams to deliver excellenceExcellent communication and presentation skills with a commercial mindset
• Natural curiosity, self-motivation, and comfort in fast-paced environ