Customer Strategy Manager

Quartile LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Quartile LLC, the world’s leading retail media optimization platform, seeks a Customer Strategy Manager to drive data-driven growth for mid-market accounts and guide clients through strategic marketing decisions.

You’ll analyze campaigns, present insights, and collaborate with cross-functional teams to improve paid media performance while expanding partnerships and channels.

Qualifications

• 3+ years of client-facing SMB experience.
• Data-driven decision making with ROI focus.
• Strong Excel and analytics platform skills.
• Effective presenter who can tell a data story.
• Problem solving with a positive approach.
• Professional in tough client conversations.
• English fluency is required.
• Preferred: ecommerce or retail background.
• Experience with digital marketing platforms: Google Analytics, Bing, Facebook, Amazon ads.
• Certifications: Google Ads/Analytics, Amazon certification.
• Startup and ad-tech experience.

Responsibilities

• Own 15+ mid-market accounts, monitor KPIs, diagnose underperformance, and provide data-backed optimization recommendations.
• Lead regular client meetings and manage expectations.
• Analyze key marketing metrics and present insights to clients.
• Oversee client performance with strategists to optimize paid campaigns.
• Prepare client reporting and quarterly business reviews.
• Serve as a strategic partner in digital marketing, ecommerce, and retail.
• Identify opportunities for product improvements and share with Product/Technology teams.
• Attend product trainings and roadmap sessions to stay a product expert.
• Explore channel expansion, budgeting/testing opportunities, case studies, etc.
• Collaborate with Implementation to set onboarding strategy.

Skills

Client facing

Data-driven

Excel

Storytelling with data

Problem solving

Client conversation

English fluency

Tools

Microsoft Excel

Google Analytics

Bing Ads

Facebook Ads

Amazon Ads

Analytics platforms

Job description

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

We're looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile's partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.

The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.

REQUIREMENTS:

• 3+ years of experience working with small to medium sized businesses in a client facing role
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.
• Talented presenter with ability to captivate an audience and leverage data to tell a story
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
• English proficiency required - must be able to speak and write in the language fluently

PREFERRED QUALIFICATIONS:

• Background in the e-commerce or retail industry
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
• Google AdWords or Google Analytics certification
• Amazon certification
• Experience in a fast-paced, startup environment
• Experience in the advertising/ad tech industry

WHAT YOU'LL DO:

• Maintain direct ownership of 15+ key mid-market accounts - monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations.
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with strategists to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail .
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile's partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

This is a PJ contract based out in Brazil.