Customer Strategy & Insights Analyst

Exemplar Luxury Group; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Exemplar Luxury Group seeks a Customer Strategy Analyst to translate complex customer data into actionable growth strategies at the intersection of analytics, CRM, and commercial strategy.

You will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle. Collaborate with cross-functional teams to identify churn risks and opportunities to grow retention and revenue.

Qualifications

• 2-3 years of analytical and strategic experience.
• Proficient with Excel and pivot tables.
• Baseline SQL knowledge (SELECT, WHERE, GROUP BY, JOINs).
• Experience using Jira for change requests is a plus.

Responsibilities

• Data Analysis & Storytelling: analyze raw datasets in Excel/Sheets and surface trends.
• CRM Collaboration & Ticket Tracking: submit requests to CRM team via Jira and track delivery.
• Agile Data Extraction: write basic SQL queries to pull and aggregate data.
• Cross Functional Collaboration: work with cross-functional teams to align data needs with business goals.
• Proactive Problem Solving: investigate anomalies and identify root causes.

Skills

Excel

SQL

Snowflake

Jira

Data analysis

Tools

Snowflake

BigQuery

Redshift

MySQL

Jira

Job description

Exemplar Luxury Group seeks a Customer Strategy Analyst to translate complex customer data into actionable growth strategies at the intersection of analytics, CRM, and commercial strategy.

You will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle. Collaborate with cross-functional teams to identify churn risks and opportunities to grow retention and revenue.