Customer Insights Strategist: Predictive Analytics

Grand Circle Travel; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off and holidays

Travel discounts

401(k) with company match

Tuition assistance

Commuter benefits

Pet insurance

Home & auto discounts

Volunteer time off

Job summary

Grand Circle Corporation is seeking a Customer Insights Analyst to transform how we understand and predict customer behavior. Based in Boston, you will embed within Strategic Analytics to shape brand development using advanced analytics, customer intelligence, and business strategy.

You will collaborate with data engineering, BI, and cross-functional teams to monitor KPIs, build dashboards, and translate findings into measurable business impact while developing models for churn and lifetime

Qualifications

• 2+ years in data analysis, preferably in a subscription or loyalty focused B2C environment.
• Advanced SQL proficiency and experience with Python or R for analysis and modeling.
• Proven ability to communicate results and recommendations to senior leadership.

Responsibilities

• Analyze customer behavior patterns to identify actionable insights and opportunities for targeted marketing interventions.
• Collaborate with data engineering and BI to ensure data quality and reporting accessibility.
• Define and monitor KPIs that align with business objectives.
• Build conceptual dashboards tracking customer journeys and optimization opportunities.
• Partner with brand, marketing and other teams to translate analyses into measurable business impact.
• Tell data-driven stories to influence leaders with clear insights and recommendations.
• Develop predictive models for churn, lifetime value, and propensity scoring.
• Design and run experiments to test hypotheses about customer engagement and measure impact of strategic initiatives.

Skills

Advanced SQL

Statistics

Python or R

BI Tools

Communication

Education

Bachelor's degree in Statistics, Mathematics, CS, Economics, or quantitative field

Tools

Version control

ETL concepts

Cloud platforms

Job description

Grand Circle Corporation is seeking a Customer Insights Analyst to transform how we understand and predict customer behavior. Based in Boston, you will embed within Strategic Analytics to shape brand development using advanced analytics, customer intelligence, and business strategy.

You will collaborate with data engineering, BI, and cross-functional teams to monitor KPIs, build dashboards, and translate findings into measurable business impact while developing models for churn and lifetime