Customer Strategy Analyst: Growth Insights & CRM

060 SAKS & CO LLC; United States; On-site; USD 72,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Employee discount

Job summary

Exemplar Luxury Group is seeking a Customer Strategy Analyst to translate complex customer data into actionable growth strategies across analytics, CRM, and commercial strategy. You will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle.

You will partner with the Senior Manager of Customer Strategy and cross-functional teams to identify churn risks, uncover high-value segments, and turn data into

Qualifications

• Bachelor's degree required.
• 2-3 years of analytical and strategic experience.
• Strong Excel skills for data organization and pivot tables.
• Foundational SQL ability to write queries (SELECT, WHERE, GROUP BY).
• Experience with Snowflake or other cloud databases is a plus.
• Experience using Jira for ticket-based requests and communication.

Responsibilities

• Data Analysis & Storytelling: analyze raw datasets in Excel to surface key trends.
• CRM Collaboration & Ticket Tracking: submit and monitor CRM-related audience requests via Jira.
• Agile Data Extraction: write basic SQL queries to pull and aggregate data.
• Cross Functional Collaboration: work with diverse teams to align on business needs.
• Proactive Problem Solving: investigate anomalies and identify root causes.

Skills

Excel Proficiency

Foundational SQL

Jira Communication

Education

Bachelor's degree

Tools

Snowflake

BigQuery/Redshift/MySQL

Jira

Job description

Exemplar Luxury Group is seeking a Customer Strategy Analyst to translate complex customer data into actionable growth strategies across analytics, CRM, and commercial strategy. You will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle.

You will partner with the Senior Manager of Customer Strategy and cross-functional teams to identify churn risks, uncover high-value segments, and turn data into