Customer Strategy Analyst

Exemplar Luxury Group; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Exemplar Luxury Group seeks a Customer Strategy Analyst to translate complex customer data into actionable growth strategies at the intersection of analytics, CRM, and commercial strategy.

You will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle. Collaborate with cross-functional teams to identify churn risks and opportunities to grow retention and revenue.

Qualifications

• 2-3 years of analytical and strategic experience.
• Proficient with Excel and pivot tables.
• Baseline SQL knowledge (SELECT, WHERE, GROUP BY, JOINs).
• Experience using Jira for change requests is a plus.

Responsibilities

• Data Analysis & Storytelling: analyze raw datasets in Excel/Sheets and surface trends.
• CRM Collaboration & Ticket Tracking: submit requests to CRM team via Jira and track delivery.
• Agile Data Extraction: write basic SQL queries to pull and aggregate data.
• Cross Functional Collaboration: work with cross-functional teams to align data needs with business goals.
• Proactive Problem Solving: investigate anomalies and identify root causes.

Skills

Excel

SQL

Snowflake

Jira

Data analysis

Tools

Snowflake

BigQuery

Redshift

MySQL

Jira

Job description

Exemplar Luxury Group is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

YOU WILL BE

As a Customer Strategy Analyst, you will translate complex customer data into actionable growth strategies. Working at the intersection of analytics, CRM, and commercial strategy, you will build foundational SQL models, analyze audience behaviors, and design dynamic reporting that tracks performance across the customer lifecycle. Beyond pulling insights, you will partner directly with cross-functional teams to identify churn risks, uncover high-value audience segments, and turn raw data into executive-ready recommendations that directly influence retention and revenue. Working directly alongside the Senior Manager of Customer Strategy, you will support in daily tasks of audience requests and propose new ideas and opportunities based on your findings.

WHAT YOU WILL DO

• Data Analysis & Storytelling: Manipulate and analyze raw datasets in Excel / Google Sheets to build pivot tables that help surface key trends. Study performance and present clear, easy-to-understand findings.
• CRM Collaboration & Ticket Tracking: Submit clear, detailed requests to the CRM team via Jira for targeted audience lists. Actively monitor requests, reply promptly to Jira comments/questions from the CRM team, and follow up to ensure requests stay on track and get delivered on time.
• Agile Data Extraction: Write basic SQL queries to quickly pull, filter, and aggregate data from internal customer databases to support ad-hoc questions and routine reporting.
• Cross Functional Collaboration: Build relationships with cross functional teams to gain a better understanding of the business needs and how customer strategy can support it.
• Proactive Problem Solving: Look past surface-level numbers. When a metric shifts unexpectedly, jump in, ask probing questions, and dig into the data to find underlying root causes.

WHAT YOU WILL BRING

• 2-3 years of experience in a highly analytical and strategic role

Core Skills

• Excel Proficiency: Skillful with data organization in excel (rows/columns, sorting/filtering) and using pivot tables to analyze data and deliver clear takeaways.
• Foundational SQL: Ability to write basic SQL queries (SELECT, WHERE, GROUP BY, simple JOINs) to extract and aggregate data.
• Snowflake Experience: Hands-on experience with Snowflake is a strong plus; experience with other cloud databases (BigQuery, Redshift, MySQL) is welcome.
• Jira Communication: Experience using Jira (or any project management platform) as a requester—submitting tickets, managing your submitted queue, and actively communicating via ticket comments to keep cross-functional requests moving forward.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

BENEFITS

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.