Customer Storytelling & Content Lead

3Search; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

3Search is seeking a senior marketer to build a customer storytelling and co-marketing engine from the ground up. You will surface compelling customer stories by partnering with Sales and CS, then translate them into written, video, social, and event content.

Experience turning narratives into repeatable programs across channels is essential. You will also help shape broader content and brand strategy while maintaining hands-on execution across projects.

Qualifications

• Senior marketer with strong storytelling craft and customer obsession.
• Proven ability to build scalable customer storytelling programs.
• Experience partnering with Sales, CS and marketing teams.

Responsibilities

• Develop and own a customer storytelling and co-marketing engine from scratch.
• Identify valuable customers and use cases; secure participation in marketing programs.
• Interview customers and extract compelling narratives for written and video content.
• Create a repeatable content delivery process across channels and formats.
• Collaborate across Content and Brand to shape broader strategy and distribution.

Skills

Customer storytelling

Content strategy

Brand marketing

Interviewing customers

Cross-functional collaboration

Job description

3Search is seeking a senior marketer to build a customer storytelling and co-marketing engine from the ground up. You will surface compelling customer stories by partnering with Sales and CS, then translate them into written, video, social, and event content.

Experience turning narratives into repeatable programs across channels is essential. You will also help shape broader content and brand strategy while maintaining hands-on execution across projects.