Service Center Representative

Four Seasons Heating, Air Conditioning, Plumbing, & Electric; Chicago (IL); Híbrido; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with employer matching

Paid Time Off

Life Insurance

Descripción de la vacante

Four Seasons Heating, Air Conditioning, Plumbing, & Electric in Northwest Indiana is hiring a Customer Solutions Specialist to be the primary contact for customers via phone, email, chat, and other channels. The role includes scheduling services, resolving issues, and ensuring a positive experience while following company policies.

Training is provided, with growth opportunities within an established team. Ideal candidates have call center or customer service experience and a strong desire to

Formación

• High school diploma or equivalent.
• One year of customer service or call center experience preferred.
• Experience with CRM systems is preferred.
• Typing speed of at least 30 WPM.

Responsabilidades

• Answer inbound customer calls and inquiries about products, services, orders, billing and account information.
• Schedule services, process requests, and update customer records as needed.
• Document all customer interactions in the CRM accurately.
• Escalate complex issues to supervisors when needed.
• Meet KPIs for customer satisfaction, response time and call quality.
• Assist customers via phone, email, text, and online chat.

Conocimientos

Customer service

CRM systems

Phone etiquette

Typing 30 WPM

Educación

High school diploma or equivalent

Herramientas

Call center software

Descripción del empleo

A New Opportunity for Northwest Indiana — Grow Your Career with Four Seasons!

We’re excited to introduce Customer Solutions Specialist opportunities to the Northwest Indiana area! Four Seasons has served homeowners since 1971, and we’re looking for friendly, dependable problem solvers to help us deliver the service our customers count on. Whether you bring call center experience or a strong customer service background, you’ll have the opportunity to learn, contribute, and build a career with an established team that values your work. If you enjoy helping people, finding solutions, and being part of a supportive team, we’d love to hear from you. We’re especially excited to connect with candidates in Hobart and surrounding Northwest Indiana communities. Bring your skills, your positive attitude, and your drive to grow — we’ll provide paid training and opportunities to build your future with Four Seasons.

Pay range:

$18.00 - $21.00 commensurate with experience

Location:

Only Employees working in NWI may work fully remote after training period is complete. Employees may be required to work onsite for training, and other Company events as needed or required.

Position Summary

The Customer Solutions Specialist serves as the primary point of contact for customers, providing professional, courteous, and timely assistance via phone, email, chat, or other communication channels. This role is responsible for addressing customer inquiries, scheduling services, resolving issues, processing requests, and ensuring a positive customer experience while adhering to company policies and performance standards.

Essential Functions

• Answer inbound customer calls and respond to inquiries regarding products, services, orders, billing, and account information.


• Handle customer concerns and complaints professionally, identifying appropriate solutions and ensuring timely resolution.


• Document all customer interactions accurately within the customer relationship management (CRM) system.


• Process customer requests, orders, returns, service appointments, account updates, and other transactions as required.


• Escalate complex issues to supervisors or appropriate departments when necessary.


• Maintain a high level of product and service knowledge to effectively assist customers.


• Follow established call handling procedures, quality standards, and customer service protocols.


• Meet or exceed key performance indicators (KPIs), including customer satisfaction, response time, call quality, and productivity metrics.


• Assist customers through multiple communication channels, including phone, email, text, and online chat.


• Participate in ongoing training and professional development programs.


• Support team goals and maintain positive working relationships with coworkers and other departments.


• Ensure compliance with company policies, data privacy regulations, and confidentiality requirements.


• All other duties and projects assigned.

Minimum Qualifications

• High school diploma or equivalent.


• One (1) year of customer service, call center, administrative, or related high call volume experience preferred.


• Prior experience with CRM systems, call center software preferred.


• Typing proficiency of at least 30 WPM with basic computer and data entry skills are required.


• Ability to maintain professionalism and confidentiality is required.

Competencies

• Excellent verbal and written communication skills.


• Strong customer service orientation with a professional and empathetic demeanor.


• Ability to actively listen, assess customer needs, and provide effective solutions.


• Strong problem-solving, de-escalation and conflict-resolution skills.


• Ability to multitask while managing multiple systems and customer interactions.


• Strong organizational skills and attention to detail.


• Ability to work independently and as part of a team.


• Ability to perform effectively in a fast-paced environment.

Benefits

• Health Insurance - medical, dental, vision


• Basic Life Insurance and Short-Term Disability provided by the Company


• Voluntary Insurance - Accident, Critical Illness, Hospital Indemnity, Long Term Disability


• Paid Time Off, Holiday Pay


• 401(k) with employer matching

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and/or responsibilities that are required of the employee for this position. Activities, duties, and/or responsibilities may be added, or changed at any time with or without prior notice. By signature below, the employee affirms their understanding of the requirements, essential duties, expectations, and physical requirements of the position. Further, the employees confirm that they can perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be provided if able and absent undue hardship.

Equal Opportunity

We are dedicated to fostering a workplace where all individuals are treated with respect and dignity. We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law. We encourage candidates from all backgrounds to apply.